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Unified communication and collaboration trends for 2023 (By David Meintjes)

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Omni channel communication

Omni channel communications, as predicted for the past few years, has seen rapid uptake, with businesses using websites and social media channels alongside email and audio

CAPE TOWN, South Africa, January 16, 2023/APO Group/ — 

By David Meintjes, CEO of Telviva (www.Telviva.co.za)

As businesses continue evolving to meet changing customer behaviour, the uptake and investment in cloud unified communications platforms and tools will continue to soar. Businesses are increasingly realising that they must meet customers at a time and digital channel of their choosing, which leads to increased adoption of fully fledged Omni Channel solutions (https://bit.ly/3IRq9hI). This adoption augments two core strategies in most businesses, firstly in enhancing a customer intimacy strategy and extending the lifetime value of a customer and secondly in operational efficiency which enables greater automation and integration with underlying systems.

Microsoft Teams has bedded down as a de facto internal communications tool and video conferencing as the external leg but are well behind with phone deployments. According to BMI research, only one in 25 South African Teams users make use of the phone system. This is mostly due to a higher cost than alternatives as well as a lower feature set. 

Trends that gained the most momentum in 2022

  • There was an increased reliance and need to invest in cloud security. This trend will not slow down, as high-profile breaches make cloud security one of the most important considerations for all businesses.
  • CRM platforms have evolved into fully fledged ERP solutions, with two of the most obvious examples being Salesforce and Zoho. This means that cloud-native systems such as these are going head-to-head with legacy ERP systems such as SAP and Oracle. The main driver of this is that reliance on legacy becomes a handbrake on organisations in that their time to change is too slow for the ever-evolving environment.
  • Omni channel communications, as predicted for the past few years, has seen rapid uptake, with businesses using websites and social media channels alongside email and audio (https://bit.ly/3WemQUN)
  • What started as remote working during the pandemic has shifted into “work from anywhere”. A Steelcase survey found that 87% of employees around the world prefer to work from home for one day a week. Businesses need to plan with this in mind.
  • While automation has long been touted as the biggest trend, it has seen somewhat lacklustre uptake. This is not through any disinterest or a lack of desire, but has everything to do with the underlying infrastructure and systems it relies on not being ready to support automation fully.

Looking ahead – trends for 2023

  • Voice-activated shopping to change the game

Voice-activated shopping has enjoyed huge global growth. Last year, it was expected that its value would increase from $5-billion to a staggering $19,4-billion by next year. Any business that is planning an ecommerce strategy and overlooking this will clearly be missing out on a massive opportunity. Remember, customers want to engage when and where they choose, and voice-activated shopping means they can search for, and buy, products while on the move or performing another task.

Retailers that have kiosks or showrooms in retail centres may well look at installing voice-activated systems for walk-in customers so they don’t have to wait to be helped by a person, or interact with touchscreens in the aftermath of Covid-19. For the ever-digital savvy shopper, this is an appealing channel.

  • Social buying to reach younger shoppers

This trend has been building momentum and is expected to speed up rapidly in the coming year. This is where shoppers can buy through a brand’s own website or through social platforms themselves. Live stream shopping is an interesting trend that is gaining momentum around the world and businesses should consider spending more time investigating and including social buying in their ecommerce strategies.

  • Demand for asynchronous communication to surge

Demand for Asynchronous communication will continue to increase. If we cast our minds back to when we only had email as a means of text communication with customers, it was acceptable to reply the following day. The text generation has ended this. Today, the first five minutes are crucial. If you fail to respond within those golden five minutes, there is a 90% drop-off of engagement. This need to strike while the iron is hot has opened the window for asynchronous communication systems with the ability to respond almost immediately.

  • Silos to fall faster

As noted for 2022, the move of cloud-native CRM systems into fully-fledged ERP solutions is changing the landscape. This may not be the case for some industries, such as manufacturing, but definitely is the case in businesses relying on customer engagement. The cloud-native solutions will replace traditional legacy ERP systems at an increasing pace.

  • Security security security

As noted for 2022, 2023 is no different in that cloud security will continue to be one of the biggest priorities for businesses (https://bit.ly/3WfX0Qd). Cyber criminals and high-profile breaches will keep all providers on their toes to improve and invest in security solutions. Equally, compliance will continue to attract attention due to the large amount of data being harvested. As it stands, there are clear regulations protecting consumers on some channels but not on others.

The regulation will continue to play catch up.

  • A rush to omni channel to meet changing buying behaviours

Omni channel platforms are going to become more sought after as businesses race to keep up with their ever-evolving customers. Omni channel solutions aren’t just for selling, but are crucial in information gathering in the lead-up to the buying decision. This necessitates the seamless integration of email, chat, voice, social media, and more. 2023 will see increased reliance on integrated systems that can interoperate with other cloud solutions.

  • Increased engagement via website

As this new era of communications comes fully into effect, the future uses of API integrations are becoming more clear. Many businesses are embedding pivotal unified communication features in their websites (https://bit.ly/3XbOV05) and applications. API integrations to unified communications will become more sophisticated throughout 2023 and beyond, and will expand as time progresses.

  • Rise of the machines? Not yet

Both the process and automation layers of robot process automation (RPA) will become more integrated with other technologies as end-users and RPA vendors look to build on the basic capabilities of RPA software. The concept of the digital assistant will continue evolving, whether in the form of virtual assistance or actual physical assistants, as seen in restaurants in Japan and other areas, for example. The key here, as mentioned previously, is that this technology relies heavily on the underlying systems.

Machine learning and AI-powered technology has given chatbots greater power than ever before. Currently, it is estimated that chatbots could handle up to 69% of chats from start to finish, but if businesses want to exploit this then they need to ensure that their underlying operation support systems and business support systems can support machine learning and artificial intelligence capabilities. The poor use/deployment of chatbots remains an obstacle to full scale adoption.

Distributed by APO Group on behalf of Telviva.

Energy

Nigeria Mining Week promises high-level engagement on critical minerals and industrialisation roadmap

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Nigeria

“New Critical Minerals Forum will focus on needs for global energy transition”

CAPE TOWN, South Africa, July 28, 2026/APO Group/ –Hot on the heels of Nigeria’s unveiling of a strategic roadmap designed to convert the country’s mineral wealth into investments in clean energy manufacturing and domestic value addition, the organisers of the Nigeria Mining Week conference and expo have revealed this year’s packed and topical programme.

Convening at the Abuja Continental Hotel in the Nigerian capital from 13 to 14 October, this longstanding mining gathering of note supports Nigeria’s ambition to become a regional refining and processing powerhouse. The theme of this year’s event is “Unlocking Investment and Growth through Partnerships.”

DOWNLOAD THE BROCHURE (https://apo-opa.co/4yPtbdV)

Unveiling strategic roadmaps

Says Samukelo Madlabane, Event Director – Mining Portfolio, VUKA Group: “The Nigerian government has sought to boost beneficiation and industrialisation in its mining sector by mandating local processing, opening large scale mineral plants and unveiling strategic roadmaps that link critical minerals to clean energy manufacturing. Recent initiatives focus on lithium, copper and bauxite, aiming to move beyond raw exports and build integrated value chains.”

Earlier this month, the Council for Critical Minerals Development in the Global South presented a Critical Minerals Roadmap to the Minister of Solid Minerals Development, Dr Dele Alake, outlining strategies to harness Nigeria’s lithium, copper and bauxite resources in order to strengthen local industries, advance mineral beneficiation and draw investment into green manufacturing.

Madlabane adds: “Nigeria Mining Week is perfectly timed for this defining moment in this nation’s mining sector. Our new Critical Minerals Forum will focus on the minerals needed for the global energy transition, such as lithium, REEs, graphite, copper, and other battery or tech minerals, and how Nigeria must position itself to attract serious investment and unlock the country’s rapidly expanding opportunities.”

The Nigeria Mining Week programme highlights include:

Critical Minerals Forum: 13 October

  • Strategic Leadership in the Critical Minerals Race

This session will focus on positioning Nigeria with US and EU MSP initiatives and Asian cathode makers, ensuring bankable offtake term sheets, scaling REE projects responsibly, building infrastructure and traceability rules, and securing independent assurance to strengthen buyer confidence.

  • Building Reliable Pathways from Nigeria to Global Battery, Magnet & EV Markets

International buyers demand clear technical specifications, impurity thresholds and QA/QC standards before agreements with Nigerian projects. Success depends on structuring long term supply contracts, strengthening traceability and ESG documentation, and building credibility with partners across Asia, Europe, the US and the Gulf to secure sustainable supply chain integration.

Exploration & Geological Data:

Unlocking Nigeria’s Exploration Potential

This session explores how investment grade datasets, AI driven discovery and geoscience portals can unlock capital for Nigeria’s mining sector. Experts highlight data standards, licensing simplification and environmental safeguards to accelerate investor confidence and global competitiveness within 12 months.

Financing & Investment:

Financing Exploration & Junior Mining Companies

This session examines Nigeria’s data room requirements, capital structures and licensing reforms to attract investment. Experts highlight clean titles, ESG credibility, traceability and offtake signals as essential for DFIs, investors and global buyers to commit confidently within tight timelines.

Our new Critical Minerals Forum will focus on the minerals needed for the global energy transition, such as lithium, REEs, graphite, copper, and other battery or tech minerals

Industrialisation:

From Ore to Industry – Beneficiation & Refining

This session focuses on commissioning strategies for Nigeria’s lithium and gold projects, contracting for feed security, realistic OPEX benchmarks, and training partnerships. Experts outline pathways from first product to battery grade chemicals and value added metals supported by regulatory adjustments.

Gemstones:

Developing Nigeria’s Gemstone Value Chains

Exploring the formalisation of Nigeria’s artisanal gemstone mining through cooperatives, traceability and certification, experts will highlight international grading standards, models from Tanzania and Zambia, domestic gemstone clusters and incentives to attract global buyers, processors and jewellery manufacturers.

Policy, Regulation & Governance:

Building a Clear, Predictable and Competitive Policy Environment

Nigeria’s mining sector needs regulatory reforms to strengthen licensing predictability, improve contract stability, enhance transparency through NEITI and MCO, align beneficiation and ASM formalisation with global standards, and draw lessons from Zambia, Namibia, Botswana and Ghana to boost investor confidence.

ESG & Sustainability:

ESG that Wins Investments

This session will focus on how Nigeria must define evidence grade traceability for US and EU buyers, adopt global water and tailings practices, apply CDA designs from Ghana Botswana and Peru, meet gender inclusion KPIs within 12 months, and secure independent assurance to strengthen financing and offtake terms.

Infrastructure & Power Integration:

Power to Mines & Logistics for Industrialisation

This session will examine IPP and cogen models from India Australia and Brazil, lessons from the Lobito Corridor for Nigerian rail port power integration, ballast and aggregate standards, digital logistics tools to reduce losses, and PPP structures enabling long tenor corridor financing.

Side events and forums

Other well-known side events and forums that make a welcome return to Nigeria Mining Week and always add to the engaging atmosphere include:

  • The Gold Forum
  • The Steel & Industrial Minerals Forum
  • The Women in Extractive Industries Forum
  • The CEO Roundtable
  • The Deal Room
  • – Project Showcase & Private Capital Engagement

Industry support

Over the last 11 years, Nigeria Mining Week has become thé gathering place for many mining pioneers and suppliers, and many have become longstanding partners of the Abuja gathering. Titan Minerals Ltd is returning as the diamond plus sponsor; KMDC, Kursi, Lovol, Sinogrand, and XCMG have already signed up as diamond sponsors; and SMT Nigeria is back as a platinum sponsor.

The event will gather 3,000+ attendees, 75+ world class speakers and 150+ exhibitors and solution providers. Countries that are expected to have a strong presence with international pavilions are UK, EU, US, China, UAE, Canada, South Africa and India.

The Nigeria Mining Week conference and expo is organised by the Miners Association of Nigeria, in partnership with PwC, VUKA Group and Mining Review Africa, with the Nigerian Ministry of Mines and Steel Development as official host. NEITI is the event’s transparency partner.

DOWNLOAD THE BROCHURE (https://apo-opa.co/4yPtbdV)

Distributed by APO Group on behalf of VUKA Group.

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Business

Customer Experience Management (CEM) Africa 2026 Welcomes Three Influential Global Speakers

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CEM

Together, they represent three distinct but complementary perspectives on leadership, customer experience and business transformation

I am particularly keen to explore Cape Town’s seamless integration of global brands and unique local retailers, alongside its exceptional culinary scene and vibrant public spaces

CAPE TOWN, South Africa, July 28, 2026/APO Group/ –CEM Africa, Africa’s leading customer experience conference, has announced three internationally respected speakers who will take to the stage at CEM Africa 2026, taking place from 18 – 20 August 2026 in Cape Town.

 

Bringing together senior leaders from customer experience, marketing, digital transformation, retail, customer service and business strategy, CEM Africa continues to attract influential voices who challenge conventional thinking and share practical insights that organisations can apply to create stronger customer relationships and better business outcomes.

Joining this year’s programme are Martin Urrutia, Global Head of Retail Experience at The LEGO Group; Bruce Whitfield, one of South Africa’s most respected business journalists and best-selling authors; and Zahirah Variawa, Emmy-nominated television presenter, award-winning travel producer and destination marketing strategist.

Together, they represent three distinct but complementary perspectives on leadership, customer experience and business transformation.

Creating World-Class Customer Experiences

Making his South African debut at CEM Africa, Martin Urrutia brings extensive global expertise in retail experience design and customer engagement.

As the Global Head of Retail Experience at The LEGO Group, Martin leads the development of retail concepts and customer experiences that strengthen one of the world’s most recognised brands. His work demonstrates how thoughtful experience design, innovation and brand strategy can be translated into commercially successful customer experiences across global markets.

During his session, Martin will share practical insights into designing memorable retail experiences that strengthen customer relationships while delivering measurable business value.

Speaking ahead of his visit to Cape Town, Martin said:

“During my visit to Cape Town, I look forward to engaging with the city’s authentic experiences, local culture, and distinctive destinations, all of which continue to inform and inspire the retail and brand experiences I create. I am particularly keen to explore Cape Town’s seamless integration of global brands and unique local retailers, alongside its exceptional culinary scene and vibrant public spaces — environments that foster connection, discovery, and new perspectives.”

Leadership in an Age of Uncertainty

Bruce Whitfield has built a reputation as one of South Africa’s most trusted business commentators, interviewing some of the world’s leading executives, entrepreneurs and innovators throughout his career. Drawing on decades of experience covering business, leadership and economic change, Bruce will explore how leaders can make better decisions, embrace uncertainty and identify opportunity in rapidly changing environments.

His keynote will challenge delegates to rethink how resilience, adaptability and decisive leadership can become competitive advantages in today’s business landscape.

The Power of Storytelling to Shape Experiences

Joining the programme is Zahirah Variawa, whose career spans more than 16 years across Africa, the Middle East and international markets.

An Emmy-nominated television presenter, award-winning travel producer, content creator and destination marketing strategist, Zahirah has partnered with tourism boards, governments, airlines and luxury hospitality brands to shape how destinations are experienced and remembered. Beyond broadcasting, she advises governments and international organisations on destination marketing strategy, facilitates industry dialogue and champions tourism as a catalyst for economic growth across Africa.

At CEM Africa 2026, Zahirah will explore how storytelling, human connection and authentic experiences influence perception, build trust and create lasting emotional connections. Her session will demonstrate why the principles of destination branding and experience design are increasingly relevant to organisations seeking to differentiate themselves through customer experience.

A Platform for Africa’s Customer Experience Leaders

The announcement reinforces CEM Africa’s position as the continent’s premier gathering for senior customer experience professionals, bringing together business leaders to explore the ideas, strategies and innovations shaping the future of customer engagement.

From world-class retail innovation and leadership to the power of storytelling, delegates will gain practical insights from speakers whose experience extends well beyond traditional customer experience disciplines. Together, they demonstrate that exceptional customer experiences are shaped by design, strengthened by leadership and brought to life through authentic human connection.

CEM Africa 2026 takes place in Cape Town from 18–20 August 2026, bringing together senior decision-makers from financial services, retail, telecommunications, healthcare, technology, government and other leading industries for three days of learning, networking and business collaboration.

For more information and to register, visit the CEM Africa website.

CEM Africa.com (https://apo-opa.co/4wtCFtN)

View the event programme https://apo-opa.co/4wr3j6r

Ticket Options https://apo-opa.co/4bgs9gQ

Distributed by APO Group on behalf of VUKA Group.

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Energy

Gabon Opens the Next Chapter of Offshore Growth as Hydrocarbons Minister Clotaire Kondja Joins African Energy Week (AEW) 2026

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African Energy Chamber

Gabon Petroleum and Gas Minister Clotaire Kondja will speak at AEW 2026, highlighting offshore expansion, gas reforms and new investment opportunities across the country

CAPE TOWN, South Africa, July 27, 2026/APO Group/ –Clotaire Kondja, Gabon’s Minister of Petroleum and Gas, has been confirmed as a speaker at African Energy Week (AEW) 2026, bringing one of Central Africa’s foremost architects of upstream reform to the continent’s premier energy investment event. Since taking office in January 2026, Minister Kondja has accelerated efforts to attract international capital, unlock Gabon’s largely untapped offshore potential and commercialize its substantial natural gas resources.

Taking place in Cape Town from October 12‒16, AEW 2026 serves as the continent’s leading platform for energy investment, convening government leaders, operators, financiers and technology providers to drive deals across Africa’s oil, gas and energy sectors. With more than 2 billion barrels of proven oil reserves and significant untapped offshore acreage, Gabon continues to offer prolific investment opportunities that will be showcased to global investors in Cape Town.

Around 72% of the country’s deepwater acreage remains unexplored, and the government is actively opening new opportunities for investors. Speaking at the Invest in African Energy Forum in Paris in April, Minister Kondja confirmed that Gabon expected to finalize PSCs with ExxonMobil and bp, converting MoUs signed in October 2025 into active deepwater exploration licenses. The government’s modernized Hydrocarbons Code and enhanced fiscal framework are further strengthening the investment case, creating competitive conditions for companies pursuing frontier exploration, mature field redevelopment and long-term production growth.

Minister Clotaire Kondja is leading a new era of investment across Gabon’s oil and gas sector through competitive reforms, frontier exploration and strategic gas development

Upstream investors are targeting frontier offshore blocks and redevelopment of mature assets, while midstream opportunities include new pipelines, storage infrastructure and refinery upgrades. At the same time, the government’s gas modernization agenda is opening investment across LNG exports, gas-to-power projects and downstream industrial gas applications as Gabon positions itself as a regional petroleum and gas hub. The government has also eliminated signature bonuses for deepwater and ultra-deepwater blocks while launching a 2026 licensing campaign covering roughly 70% of the country’s available offshore acreage.

A new investor-friendly Gas Code is under development, complemented by plans for a 130‒150-km pipeline linking Gamba to Libreville by early 2028. The strategy is supported by Perenco’s $2 billion Cap Lopez LNG project, expected to begin operations in 2026 through an FLNG facility capable of producing 700,000 tons of LNG and 25,000 tons of LPG annually while significantly reducing gas flaring.

Investment activity is gathering pace across the sector. BW Energy, Panoro Energy and Gabon Oil Company approved the $300 million Bourdon offshore development in May 2026, targeting first oil in the first quarter of 2028 from approximately 25 million barrels of recoverable reserves. BW Energy and Panoro Energy are also progressing the MaBoMo Phase 2 development, expected to deliver first oil during the first half of 2027, while Assala Energy’s Magoga-A discovery confirmed 8m of net oil play in the Gamba Sandstone formation. Meanwhile, investment continues to accelerate across the midstream segment through planned gas gathering infrastructure, expanded storage capacity and refinery modernization, supporting the government’s ambition of building an integrated petroleum industry while capturing greater value from domestic gas production.

“Minister Clotaire Kondja is leading a new era of investment across Gabon’s oil and gas sector through competitive reforms, frontier exploration and strategic gas development. As Gabon opens new offshore opportunities and advances major infrastructure projects, his insights at AEW 2026 will be invaluable for investors looking to participate in one of Africa’s most dynamic energy markets,” says NJ Ayuk, Executive Chairman, African Energy Chamber.

Beyond showcasing Gabon’s investment agenda, Minister Kondja’s participation will contribute to broader discussions on how African producers can remain globally competitive amid shifting capital flows, evolving energy demand and growing pressure to deliver long-term energy security. His perspective will add to high-level dialogue between policymakers, operators and financiers focused on accelerating investment and strengthening Africa’s role in the global energy landscape.

Distributed by APO Group on behalf of African Energy Chamber.

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