Connect with us
Anglostratits

Business

In chatbots we trust—but should we?

Published

on

ChatGPT

Chatbots have seamlessly integrated into our daily lives, aiding us with banking tasks, resolving inquiries, and even entertaining us with trivia games; But the burning question remains: should we truly trust them?

JOHANNESBURG, South Africa, August 5, 2024/APO Group/ —

The rise of advanced language models like ChatGPT has ushered in a new era of human-like interactions, where chatbots can engage in natural conversations, solve complex problems, and even exhibit creative thinking. This remarkable progress has opened up a world of possibilities, but it also raises concerns about the reliability and accountability of these systems, warns Anna Collard, SVP Content Strategy and Evangelist at KnowBe4 AFRICA (www.KnowBe4.com).

“While most users have reported positive experiences with chatbots, instances of factual inaccuracies, hallucinations, and potential privacy risks have surfaced,” says Collard. A recent study (https://apo-opa.co/3LTtP2I) by Consumers International found that although 64% of participants would use chatbots again, a significant portion encountered reliability issues.

The cautionary tale of sports journalist Karien Jonckheere serves as a poignant example. Seeking inspiration for a cricket promo, Karien turned to ChatGPT, only to be met with a mix of accurate and fabricated match details that left her astounded. “It listed six matches, of which three were correct,” she remembers. “They completely fabricated the other three matches. It had given dates, venues, names of players, who scored the winning runs—all very specific, but completely made up.”

“This is one of the obvious dangers of using chatbots,” comments Collard. “While they excel at answering straightforward questions, they can sometimes generate responses that are factually incorrect or nonsensical.”

Privacy and security are also crucial factors to consider. As chatbots become privy to our personal information and preferences, concerns arise regarding the protection and potential misuse of this data. “The stakes are high, as chatbots are no longer mere novelties but integral components of our digital ecosystem. From banking transactions to critical decision-making processes, their influence continues to grow,” says Collard.

Benefits of using chatbots

The advantages of chatbots for individuals and businesses are undeniable. “Chatbots are available around the clock, providing immediate responses to queries, which is especially useful for different time zones and those needing after-hours help,” explains Collard.

Their knack for providing prompt solutions to basic queries enables companies to leverage them on a large scale, resulting in significant cost savings. “Chatbots excel in managing repetitive tasks tirelessly, such as addressing common questions or assisting users through standard procedures,” remarks Collard. “They can juggle many interactions concurrently, a feat unattainable for a team of human agents.”

Risks of using chatbots

However, challenges arise when chatbots encounter complex inquiries beyond their scope. “It’s important to remember that they don’t understand what they’re saying,” explains Collard. “They collate information from all over the web and stitch it together to formulate a response.”

As Jonckheere soon realised, chatbots are—for now at least—ill-equipped at intricate problem-solving and can invent details when they are unsure of facts. “They also lack human intuition, leading to difficulties in grasping subtleties, sarcasm, and context,” Collard says. That is why chatbots could be programmed to transfer complex queries to human operators where relevant, Collard suggests. “A robust chatbot system should offer the option to escalate the conversation to a human customer service representative for complex or sensitive queries that automated responses may not effectively address.”

Privacy and security considerations

Regarding privacy, it’s important to exercise caution when sharing sensitive details with a chatbot. That is why companies using these novel technologies should also have strict privacy compliance regulations in place.

“Chatbots typically collect user data to personalise interactions and improve services. And you may not want all your personal data being reused by the algorithm for other queries. Remember whatever we upload to public models such as ChatGPT, will be fed into their model, unless you specifically tick a setting that says otherwise. For companies making use of chatbots, it’s crucial that it is managed like any other system, meaning restrict its access to information that it absolutely needs access to, and ensuring that personal information is stored securely and managed according to strict privacy regulations, such as POPIA,” asserts Collard. “For chatbots that handle sensitive transactions, such as banking queries, they should authenticate users before any personal information is accessed or shared.”

From a security perspective, it is important to test chatbots for prompt injection attacks before launching them to consumers. “Similar to other software, regular updates are essential for chatbots to address vulnerabilities that malicious actors could exploit,” notes Collard. “A purpose-built chatbot should also incorporate security measures to thwart automated threats such as spam bots.”

So, can we trust chatbots? “I like using chatbots, however when I use it for research or for anything where I need accurate data, I will always double check the original sources,” she expresses. “It is great that chatbots are available 24/7 and can help with a task or query at lightning speed.”

However, collaboration between humans and machines is key. “The crucial aspect is integrating chatbots in a manner that complements the strengths of human agents, enabling a seamless transition to live assistance when needed,” Collard concludes. “Businesses can leverage the scalability and data-processing capabilities of chatbots, while users enjoy the convenience of instant and accessible service.”

Distributed by APO Group on behalf of KnowBe4.

Business

SLB commissions new fluids systems plant in Pemba to support Mozambique’s offshore energy development

Published

on

Mozambique

New facility expands in-country drilling and completion fluids capability, advancing the next phase of SLB’s growth in Mozambique

PEMBA, Mozambique, October 9, 2026/APO Group/ –SLB (NYSE: SLB) (www.SLB.com) announced the opening of a new fluids systems plant in Pemba, Mozambique. The new facility strengthens in-country capacity to prepare, store and deliver drilling and completion fluids for offshore operations, reinforcing the infrastructure needed as Mozambique’s offshore activity grows and its role as a strategic energy hub for East Africa continues to expand.

The commissioning of the plant, also known as a liquid mud plant, coincides with SLB marking 70 years of operations in Mozambique. It reflects the company’s long-term commitment to investing in people, infrastructure and capability that support the country’s long-term offshore energy development plans.

 




  

With an initial storage capacity of 21,000 barrels, the liquid mud plant provides a scalable platform for future growth, supporting multiple customers and rising offshore activity while improving logistics and enhancing operational flexibility.

As SLB marks 70 years in Mozambique, this investment reflects our confidence in the country’s future and our commitment to supporting its energy ambitions

“As SLB marks 70 years in Mozambique, this investment reflects our confidence in the country’s future and our commitment to supporting its energy ambitions,” said Miguel Baptista, Central, East and Southern Africa, Managing Director, SLB. The new liquid mud plant strengthens local energy infrastructure, expands opportunities for local content development, and enhances our ability to support customers as they deliver some of Africa’s most significant offshore energy resources.”

The liquid mud plant project was delivered with strong local participation and that momentum is expected to continue into operations. During project delivery, more than 100 jobs were created in Pemba with nationals representing 80% of the workforce, reflecting a focus on building local capability.

The project was delivered with a strong focus on safety, operational integrity, and quality, achieving more than 67,000 hours worked without a recordable safety incident.

This key infrastructure strengthens SLB’s ability to support consistent service quality and enhance supply chain readiness for increasing offshore activity across Mozambique, supporting customers execute safely and efficiently while developing local skills and expertise.

Key Points:

  • SLB has commissioned a new fluids system plant in Pemba, expanding in-country drilling and completion fluids capability for offshore operations.
  • With an initial storage capacity of 21,000 barrels, the facility provides a scalable platform to support growing offshore activity in Mozambique.
  • The investment marks the next phase of SLB’s growth in Mozambique, strengthening local capability and supporting long-term offshore energy development.

Distributed by APO Group on behalf of SLB.

 

 




 

Continue Reading

Business

South African Energy Storage Association (SAESA) welcomes 4,600 MW battery storage prioritisation and calls for integrated energy planning

Published

on

Battery energy storage systems (BESS) are becoming critical system infrastructure, supporting flexibility, reducing avoidable curtailment, shifting energy into periods of demand and strengthening security of supply

JOHANNESBURG, South Africa, October 9, 2026/APO Group/ –The South African Energy Storage Association (SAESA) (www.SAESA.org.za) welcomes the prioritisation of 4,600 MW of battery energy storage under the first Integrated Resource Plan (IRP) 2025 Section 34 determination.

 




  

The timing is significant. Recent Integrated Energy Plan (IEP) modelling and assumptions discussions highlighted a fundamental shift that South Africa’s energy planning now needs to capture: we cannot plan the future power system by counting megawatts of generation alone.

We must plan for when energy is available, where it is available, how it moves through a constrained grid and how it is stored and dispatched when the system needs it most.

The announcement reinforces that shift. Battery energy storage systems (BESS) are becoming critical system infrastructure, supporting flexibility, reducing avoidable curtailment, shifting energy into periods of demand and strengthening security of supply.

For SAESA, the message for the IEP is clear: storage, flexibility and system services must be modelled as integral components of South Africa’s future electricity architecture, with their contribution considered from the outset of generation planning.

“The IEP must plan the power system we are becoming, not simply model the power system we have inherited,” says SAESA.

The IEP must plan the power system we are becoming, not simply model the power system we have inherited

Partnership with C&I Energy + Storage Summit

SAESA is an association partner of the C&I Energy + Storage Summit, created by VUKA Group, taking place on 28–29 October 2026 at The Maslow Hotel, Sandton, Johannesburg.

The summit brings together commercial and industrial energy users, project developers, financiers, regulators and solution providers to explore practical approaches to energy security, procurement and storage deployment.

For businesses assessing how storage can support their operations, the event offers an opportunity to meet SAESA and engage with the wider energy community on the decisions shaping South Africa’s evolving electricity system.

Commercial and industrial energy decision-makers are invited to apply to attend as hosted buyers. Qualifying buyers receive complimentary summit access and curated opportunities to engage with industry partners.

 

Meet SAESA at C&I Energy + Storage Summit: Join the Hosted Buyer Programme

The Hosted Buyer Programme connects commercial and industrial energy decision-makers with solution providers shaping South Africa’s evolving private energy market.

Qualified energy buyers receive complimentary access to the summit and curated engagement with industry partners exploring energy procurement, storage deployment and project development.

Apply for the Hosted Buyer Programme (https://apo-opa.co/4ehLijJ)

Distributed by APO Group on behalf of VUKA Group.

 




 

Continue Reading

Business

Afreximbank welcomes launch of Africa Credit Rating Agency as an important step in strengthening Africa’s financial architecture

Published

on

Expanding credible rating coverage can improve the information available to investors and support the development of deeper domestic and regional capital markets

PORT LOUIS, Mauritius, October 8, 2026/APO Group/ –African Export-Import Bank (Afreximbank) (www.Afreximbank.com) welcomes today’s launch of the Africa Credit Rating Agency (AfCRA), an important milestone in strengthening Africa’s financial architecture and expanding the continent’s capacity to generate credible, independent analysis of African credit risk.

 




 
 

Credit ratings play an important role in determining access to capital, influencing investor perceptions and shaping the cost at which governments, institutions and businesses can finance development. It is therefore essential that assessments of African credit risk are independent, rigorous and evidence-based, while reflecting a complete understanding of the structures, institutions and economic realities being assessed.

The establishment of AfCRA adds an important African-led source of credit opinion to the market. Its value will not be measured by whether it produces more favourable ratings, but by the credibility of its analysis, the quality of its data and transparency of its methodology, and its ability to deepen understanding of African sovereigns, sub-sovereigns and corporate credit.

This is particularly important given that many African issuers remain unrated, while local-currency and sub-sovereign markets continue to have limited rating coverage. Expanding credible rating coverage can improve the information available to investors and support the development of deeper domestic and regional capital markets.

AfCRA must set a new benchmark for the continent, maintain its independence, and remain wholly owned and controlled by Africans

Alongside fellow members of the Alliance of African Multilateral Financial Institutions (AAMFI), Afreximbank has consistently maintained that African Multilateral Financial Institutions should be assessed on the basis of their fundamentals, performance, legal frameworks, mandates and operating models. Ensuring that these institutional characteristics are properly understood is essential to achieving informed, balanced and credible assessments of African risk.

Commenting on the uniqueness of the African market, and need for AfCRA’s rating methodology to reflect this, Mr Denys Denya, Senior Executive Vice President, Afreximbank, said: “The rating methodology AfCRA develops must recognise the uniqueness of our environment and its institutional structures. The Agency must set its own standards and not follow those set elsewhere — it must build a unique identity that conforms to an ‘African best practice.”

Highlighting the need for the autonomy of the Africa Credit Rating agency as it takes off, Mr Denya added: “Most importantly, AfCRA must set a new benchmark for the continent, maintain its independence, and remain wholly owned and controlled by Africans. We must all use it, and in return expect a complete assessment of where we (Africa) stand: the strengths the market has ignored, and the weaknesses we still need to fix.”

AfCRA should therefore be seen as complementary to existing international and regional rating agencies, broadening the range of credible analysis available to investors and issuers while strengthening competition, transparency and analytical capacity within Africa’s credit markets.

As Africa seeks to mobilise the scale of capital required for industrialisation, trade, infrastructure and economic transformation, credible African institutions that improve information, strengthen market confidence and deepen the continent’s financial markets will become increasingly important.

Afreximbank congratulates the African Union, the African Peer Review Mechanism (APRM) and all those involved in bringing AfCRA from concept to launch, and looks forward to the contribution the Agency will make to deeper, more transparent and more efficient African capital markets.

Distributed by APO Group on behalf of Afreximbank.

 




 

Continue Reading

Trending