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In chatbots we trust—but should we?

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Chatbots have seamlessly integrated into our daily lives, aiding us with banking tasks, resolving inquiries, and even entertaining us with trivia games; But the burning question remains: should we truly trust them?

JOHANNESBURG, South Africa, August 5, 2024/APO Group/ —

The rise of advanced language models like ChatGPT has ushered in a new era of human-like interactions, where chatbots can engage in natural conversations, solve complex problems, and even exhibit creative thinking. This remarkable progress has opened up a world of possibilities, but it also raises concerns about the reliability and accountability of these systems, warns Anna Collard, SVP Content Strategy and Evangelist at KnowBe4 AFRICA (www.KnowBe4.com).

“While most users have reported positive experiences with chatbots, instances of factual inaccuracies, hallucinations, and potential privacy risks have surfaced,” says Collard. A recent study (https://apo-opa.co/3LTtP2I) by Consumers International found that although 64% of participants would use chatbots again, a significant portion encountered reliability issues.

The cautionary tale of sports journalist Karien Jonckheere serves as a poignant example. Seeking inspiration for a cricket promo, Karien turned to ChatGPT, only to be met with a mix of accurate and fabricated match details that left her astounded. “It listed six matches, of which three were correct,” she remembers. “They completely fabricated the other three matches. It had given dates, venues, names of players, who scored the winning runs—all very specific, but completely made up.”

“This is one of the obvious dangers of using chatbots,” comments Collard. “While they excel at answering straightforward questions, they can sometimes generate responses that are factually incorrect or nonsensical.”

Privacy and security are also crucial factors to consider. As chatbots become privy to our personal information and preferences, concerns arise regarding the protection and potential misuse of this data. “The stakes are high, as chatbots are no longer mere novelties but integral components of our digital ecosystem. From banking transactions to critical decision-making processes, their influence continues to grow,” says Collard.

Benefits of using chatbots

The advantages of chatbots for individuals and businesses are undeniable. “Chatbots are available around the clock, providing immediate responses to queries, which is especially useful for different time zones and those needing after-hours help,” explains Collard.

Their knack for providing prompt solutions to basic queries enables companies to leverage them on a large scale, resulting in significant cost savings. “Chatbots excel in managing repetitive tasks tirelessly, such as addressing common questions or assisting users through standard procedures,” remarks Collard. “They can juggle many interactions concurrently, a feat unattainable for a team of human agents.”

Risks of using chatbots

However, challenges arise when chatbots encounter complex inquiries beyond their scope. “It’s important to remember that they don’t understand what they’re saying,” explains Collard. “They collate information from all over the web and stitch it together to formulate a response.”

As Jonckheere soon realised, chatbots are—for now at least—ill-equipped at intricate problem-solving and can invent details when they are unsure of facts. “They also lack human intuition, leading to difficulties in grasping subtleties, sarcasm, and context,” Collard says. That is why chatbots could be programmed to transfer complex queries to human operators where relevant, Collard suggests. “A robust chatbot system should offer the option to escalate the conversation to a human customer service representative for complex or sensitive queries that automated responses may not effectively address.”

Privacy and security considerations

Regarding privacy, it’s important to exercise caution when sharing sensitive details with a chatbot. That is why companies using these novel technologies should also have strict privacy compliance regulations in place.

“Chatbots typically collect user data to personalise interactions and improve services. And you may not want all your personal data being reused by the algorithm for other queries. Remember whatever we upload to public models such as ChatGPT, will be fed into their model, unless you specifically tick a setting that says otherwise. For companies making use of chatbots, it’s crucial that it is managed like any other system, meaning restrict its access to information that it absolutely needs access to, and ensuring that personal information is stored securely and managed according to strict privacy regulations, such as POPIA,” asserts Collard. “For chatbots that handle sensitive transactions, such as banking queries, they should authenticate users before any personal information is accessed or shared.”

From a security perspective, it is important to test chatbots for prompt injection attacks before launching them to consumers. “Similar to other software, regular updates are essential for chatbots to address vulnerabilities that malicious actors could exploit,” notes Collard. “A purpose-built chatbot should also incorporate security measures to thwart automated threats such as spam bots.”

So, can we trust chatbots? “I like using chatbots, however when I use it for research or for anything where I need accurate data, I will always double check the original sources,” she expresses. “It is great that chatbots are available 24/7 and can help with a task or query at lightning speed.”

However, collaboration between humans and machines is key. “The crucial aspect is integrating chatbots in a manner that complements the strengths of human agents, enabling a seamless transition to live assistance when needed,” Collard concludes. “Businesses can leverage the scalability and data-processing capabilities of chatbots, while users enjoy the convenience of instant and accessible service.”

Distributed by APO Group on behalf of KnowBe4.

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Afreximbank Africa Trade Report shows Africa can turn geopolitical disruptions into long-term growth opportunity

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The report highlights Africa’s continued growth resilience despite significant headwinds occasioned by escalating geopolitical tensions and ensuing economic shifts

CAIRO, Egypt, June 24, 2026/APO Group/ –African Export-Import Bank (Afreximbank) (www.Afreximbank.com) has launched the 2026 edition of its flagship African Trade Report themed “Leveraging Geopolitics for Trade and Industrialisation in Global Africa.” The report presents a comprehensive review of trade and economic developments across Africa and globally in the context of the 2025 operating environment, while outlining available strategic options for Africa to transform ongoing geopolitical tensions and associated supply chain disruptions into long-term resilience for growth and shared prosperity across the continent.

 

The report highlights Africa’s continued growth resilience despite significant headwinds occasioned by escalating geopolitical tensions and ensuing economic shifts. Reflecting the continent’s growth resilience, the report shows that while global economic growth slowed to 3.4 percent in 2025 and is projected to further ease to 3.1 percent in 2026, Africa’s real GDP growth strengthened from 3.4 percent in 2024 to 4.5 percent in 2025. This performance not only surpasses the global average but also highlights the continent’s improving economic fundamentals in a fractured world economic order.

Africa’s merchandise trade also delivered strong performance, expanding by 6.1 percent to reach approximately US$1.5 trillion, while aggregate inflation declined sharply from 21.6 percent in 2024 to 13.1 percent 2025. These outcomes reflect the stabilising effects of prudent macroeconomic management, ongoing policy and institutional reforms, and the countercyclical interventions of development finance institutions across the continent.

Commenting on the Africa Trade Report’s findings, Dr Yemi Kale, Group Chief Economist and Managing Director of Research and Trade Intelligence at Afreximbank, said:

By strategically leveraging these shifts, Africa can build a more resilient, competitive and inclusive economic future

Africa stands at a critical juncture. Geopolitical tensions and economic fragmentation are reshaping global trade patterns, but they also present a historic opportunity for the continent. By strategically leveraging these shifts, Africa can build a more resilient, competitive and inclusive economic future.

“It is imperative for the continent to act decisively to strengthen regional value chains, deepen industrial capacity, expand access to trade finance, and accelerate continental integration. Through coordinated policy action, strategic infrastructure investment, and stronger development finance institutions, Africa can build a more resilient, inclusive, and value-added trade ecosystem. Africa cannot afford to delay.”

The report further highlights that Africa’s export performance remains constrained by a persistent trade finance gap, estimated at approximately US$74 billion in 2025. The challenge is exacerbated by limited foreign exchange liquidity and the continued decline in correspondent banking relationships, factors that restrict the continent’s capacity to fully realise its trade and industrial potential.

At the same time, evolving shipping routes and prolonged disruptions to global logistics networks continue to extend delivery timelines and increase freight and trading costs. These pressures are particularly acute for African economies that remain heavily reliant on imported inputs and external markets, even as global supply chains increasingly reconfigure toward resilience, diversification, and emergence of alternative production hubs.

The report also outlines several strategic priorities, including the accelerated implementation of the African Continental Free Trade Area (AfCFTA), the expansion of digital payments infrastructure through the Pan-African Payment and Settlement System (PAPSS), and coordinated reforms to the global financial architecture. It further underscores the growing role of African financial institutions in strengthening economic resilience. Afreximbank, a founding member of the Alliance of African Multilateral Financial Institutions (AAMFI), disbursed US$17.5 billion in 2024 and is working to double intra-African trade finance by 2026. Meanwhile, Pan African Payment and Settlement System (PAPSS) is already helping to reduce transaction costs and lessen reliance on foreign currencies across the continent.

As geopolitical tensions continue to reshape global supply chains and trade patterns, the continent’s ability to leverage these shifts will depend on strengthening industrial ecosystems, expanding intra-African trade, and sustaining coordinated financial support. Ultimately, a combination of adaptive policy frameworks, strategic trade positioning, and robust direct foreign investment interventions will be central to driving a resilient, inclusive, and sustainable industrialisation pathway for Global Africa. The imperative now is to act with ambition and urgency. This would require accelerating the implementation of the African Continental Free Trade Area (AfCFTA), expanding intra-African trade finance, strengthening transport and logistics infrastructure, and deepening digital payment systems through the Pan-African Payment and Settlement System (PAPSS).

The full report can be downloaded here:  https://apo-opa.co/4xNkbFx

Distributed by APO Group on behalf of Afreximbank.

 

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Islamic Development Bank (IsDB) Institute Strengthens Global Partnerships through Strategic Bilateral Engagements at 2026 Group Annual Meetings

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The meetings reaffirmed IsDBI’s commitment to advancing Islamic economics and finance as a catalyst for sustainable development, innovation, financial inclusion, and economic transformation across Member Countries and beyond

BAKU, Azerbaijan, June 24, 2026/APO Group/ –The Islamic Development Bank Institute (IsDBI) (https://IsDBInstitute.org/) successfully conducted a series of bilateral meetings with government institutions, multilateral organizations, financial regulators, academic institutions, development agencies, and industry leaders on the sidelines of the 2026 IsDB Group Annual Meetings in Baku, Azerbaijan.

 

The meetings reaffirmed IsDBI’s commitment to advancing Islamic economics and finance as a catalyst for sustainable development, innovation, financial inclusion, and economic transformation across Member Countries and beyond.

The engagements covered a wide spectrum of strategic themes, including Islamic finance ecosystem development, regulatory and legislative reform, capacity building, sukuk market development, Islamic social finance, digital transformation, fintech, sustainable finance, waqf innovation, and knowledge partnerships.

Among the key engagements were discussions with representatives from the Governments of Tajikistan, Libya, Maldives, Türkiye, Ethiopia, and Sierra Leone on strengthening Islamic finance ecosystems through technical assistance, regulatory enhancement, and institutional capacity development.

The Institute also met with leading international organizations and standard-setting bodies, including the Islamic Financial Services Board (IFSB), AAOIFI, the Eurasian Development Bank, and the Islamic Microfinance Development Fund (FDMI). The meetings explored avenues for collaboration in research, standards development, capacity building, and strategic initiatives aimed at broadening the global reach and impact of Islamic finance.

Several meetings focused on innovation and emerging opportunities, including discussions with Rosatom State Corporation on sustainable financing solutions and sukuk structures, Islamic Money Australia on digital Islamic banking models, and INCEIF University on Islamic social finance data, waqf tokenization, and applied research collaboration.

The Institute also explored partnerships with organizations from Brazil, Palestine, Somalia, Senegal, Djibouti, and the private sector to advance knowledge dissemination, capacity-building programs, blended Islamic finance solutions, cash waqf digitalization initiatives, and investment-related research.

Commenting on the outcomes of the engagements, the Institute’s team, led by Acting Director General, Dr. Sami Al-Suwailem, noted that the meetings reflected the growing global interest in leveraging Islamic economics and finance to address contemporary development challenges and unlock new opportunities for inclusive and sustainable growth.

The discussions generated a pipeline of follow-up initiatives, including technical assistance programs, joint research projects, capacity-building activities, policy advisory support, and collaborative knowledge-sharing platforms.

The 2026 IsDB Group Annual Meetings provided a valuable platform for strengthening existing partnerships, establishing new strategic relationships, and advancing the Institute’s mission of promoting innovative, impactful, and development-oriented Islamic economics and finance solutions worldwide.

Distributed by APO Group on behalf of Islamic Development Bank Institute (IsDBI).

 

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Nigeria Accelerates $750B Mining Vision Ahead of African Mining Week (AMW) 2026

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African Mining Week will showcase opportunities within Nigeria’s mining value chain as the country seeks capital to unlock its $750 billion worth of untapped mineral deposits

CAPE TOWN, South Africa, June 24, 2026/APO Group/ –Nigeria’s mining sector is entering a new phase of growth as regulatory reforms, downstream investments and international partnerships strengthen investor confidence in one of Africa’s largest untapped mineral markets. The country’s solid minerals sector has secured approximately $3 billion in investments over the past three years, reflecting growing investor confidence as the West African nation seeks to bridge the financing gap hindering large-scale mining development.

 

The investment milestone comes as Nigeria deepens engagement with investors to unlock its estimated $750 billion in untapped mineral resources. The country is targeting an increase in mining’s contribution to GDP to 10%, creating lucrative investment opportunities for global mining industry players.

These developments come as African Mining Week (AMW) 2026 – Africa’s Most Influential Mining Conference, taking place in Cape Town from October 14-16 – prepares to showcase Nigeria’s expanding project pipeline and investment opportunities. Through dedicated country sessions, project showcases and executive networking, the event will connect international investors with Nigerian policymakers, mining companies and service providers driving the country’s mining transformation.

Nigeria’s expanding investment pipeline is a testament to its drive to strengthen partnerships. In June 2026, indigenous company Romulus Mining announced plans to increase investments across its gold and lithium portfolio from approximately $50 million to $150 million over the next three years, underscoring growing private sector confidence in the country’s mining outlook.

A partnership deal signed with Turkey in May 2026 is expected to support cooperation in geological exploration, mining technologies, digitalization and capacity building, while creating new opportunities for Turkish investment and technical expertise across Nigeria’s mining value chain.

Meanwhile, the advancement of several downstream projects – including a $600 million lithium processing facility in Nasarawa State and a $200 million lithium processing plant in Abuja – underscores Nigeria’s commitment to boosting mineral production and supporting industrialization.

Amid these developments, AMW 2026 provides a timely platform for investors seeking to capitalize on one of Africa’s most promising mining markets. The event will facilitate strategic partnerships that support exploration, mineral processing and long-term industry growth, reinforcing Nigeria’s ambition to develop a $1 billion economy by 2030 on the back of its mining industry.

Distributed by APO Group on behalf of Energy Capital & Power.

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