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Customer Experience Management (CEM) Africa 2026 Welcomes Three Influential Global Speakers

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CEM

Together, they represent three distinct but complementary perspectives on leadership, customer experience and business transformation

I am particularly keen to explore Cape Town’s seamless integration of global brands and unique local retailers, alongside its exceptional culinary scene and vibrant public spaces

CAPE TOWN, South Africa, July 28, 2026/APO Group/ –CEM Africa, Africa’s leading customer experience conference, has announced three internationally respected speakers who will take to the stage at CEM Africa 2026, taking place from 18 – 20 August 2026 in Cape Town.

 

Bringing together senior leaders from customer experience, marketing, digital transformation, retail, customer service and business strategy, CEM Africa continues to attract influential voices who challenge conventional thinking and share practical insights that organisations can apply to create stronger customer relationships and better business outcomes.

Joining this year’s programme are Martin Urrutia, Global Head of Retail Experience at The LEGO Group; Bruce Whitfield, one of South Africa’s most respected business journalists and best-selling authors; and Zahirah Variawa, Emmy-nominated television presenter, award-winning travel producer and destination marketing strategist.

Together, they represent three distinct but complementary perspectives on leadership, customer experience and business transformation.

Creating World-Class Customer Experiences

Making his South African debut at CEM Africa, Martin Urrutia brings extensive global expertise in retail experience design and customer engagement.

As the Global Head of Retail Experience at The LEGO Group, Martin leads the development of retail concepts and customer experiences that strengthen one of the world’s most recognised brands. His work demonstrates how thoughtful experience design, innovation and brand strategy can be translated into commercially successful customer experiences across global markets.

During his session, Martin will share practical insights into designing memorable retail experiences that strengthen customer relationships while delivering measurable business value.

Speaking ahead of his visit to Cape Town, Martin said:

“During my visit to Cape Town, I look forward to engaging with the city’s authentic experiences, local culture, and distinctive destinations, all of which continue to inform and inspire the retail and brand experiences I create. I am particularly keen to explore Cape Town’s seamless integration of global brands and unique local retailers, alongside its exceptional culinary scene and vibrant public spaces — environments that foster connection, discovery, and new perspectives.”

Leadership in an Age of Uncertainty

Bruce Whitfield has built a reputation as one of South Africa’s most trusted business commentators, interviewing some of the world’s leading executives, entrepreneurs and innovators throughout his career. Drawing on decades of experience covering business, leadership and economic change, Bruce will explore how leaders can make better decisions, embrace uncertainty and identify opportunity in rapidly changing environments.

His keynote will challenge delegates to rethink how resilience, adaptability and decisive leadership can become competitive advantages in today’s business landscape.

The Power of Storytelling to Shape Experiences

Joining the programme is Zahirah Variawa, whose career spans more than 16 years across Africa, the Middle East and international markets.

An Emmy-nominated television presenter, award-winning travel producer, content creator and destination marketing strategist, Zahirah has partnered with tourism boards, governments, airlines and luxury hospitality brands to shape how destinations are experienced and remembered. Beyond broadcasting, she advises governments and international organisations on destination marketing strategy, facilitates industry dialogue and champions tourism as a catalyst for economic growth across Africa.

At CEM Africa 2026, Zahirah will explore how storytelling, human connection and authentic experiences influence perception, build trust and create lasting emotional connections. Her session will demonstrate why the principles of destination branding and experience design are increasingly relevant to organisations seeking to differentiate themselves through customer experience.

A Platform for Africa’s Customer Experience Leaders

The announcement reinforces CEM Africa’s position as the continent’s premier gathering for senior customer experience professionals, bringing together business leaders to explore the ideas, strategies and innovations shaping the future of customer engagement.

From world-class retail innovation and leadership to the power of storytelling, delegates will gain practical insights from speakers whose experience extends well beyond traditional customer experience disciplines. Together, they demonstrate that exceptional customer experiences are shaped by design, strengthened by leadership and brought to life through authentic human connection.

CEM Africa 2026 takes place in Cape Town from 18–20 August 2026, bringing together senior decision-makers from financial services, retail, telecommunications, healthcare, technology, government and other leading industries for three days of learning, networking and business collaboration.

For more information and to register, visit the CEM Africa website.

CEM Africa.com (https://apo-opa.co/4wtCFtN)

View the event programme https://apo-opa.co/4wr3j6r

Ticket Options https://apo-opa.co/4bgs9gQ

Distributed by APO Group on behalf of VUKA Group.

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Senegal’s President and Energy Minister Confirm Official Patronage at MSGBC Oil, Gas & Power 2026

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10 hours ago

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August 18, 2026

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African Energy Chamber

MSGBC Oil, Gas & Power 2026 will take place from 1-3 December in Dakar under the High Patronage of President Bassirou Diomaye Faye and in partnership with the Ministry of Energy and Petroleum of the Republic of Senegal

DAKAR, Senegal, August 18, 2026/APO Group/ —MSGBC Oil, Gas & Power 2026 has confirmed the official participation of Senegalese President Bassirou Diomaye Faye and Minister of Energy and Petroleum Dr. El Hadji Abdourahmane Diouf at this year’s event, set to take place 1-3 December at the Centre International de Conférences Abdou Diouf (CICAD) in Dakar.

Held under the High Patronage of President Faye and in partnership with the Ministry of Energy and Petroleum, MSGBC Oil, Gas & Power 2026 reflects the Senegalese government’s commitment to advancing energy sector investment and development across the MSGBC basin.

Minister Diouf assumed office in June 2026 following the formation of Senegal’s new government, which restructured the former Ministry of Energy, Petroleum and Mines into separate portfolios to place dedicated institutional focus on the country’s expanding hydrocarbons sector. He previously served as Minister of Higher Education, Research and Innovation and as Minister of the Environment and Ecological Transition.

Their participation comes as Senegal consolidates its position as a new oil and gas producer. The Sangomar field produced 17.9 million barrels in the first half of 2026, while the Greater Tortue Ahmeyim LNG project – shared with Mauritania – is now operating at full capacity following its first export cargo in early 2025.

Organized under the theme Powering Investment, Delivering Prosperity: Executing the Region’s Energy Strategy, MSGBC Oil, Gas & Power 2026 will convene heads of state, ministers, investors, operators and development partners to shape the next phase of energy investment across Mauritania, Senegal, The Gambia, Guinea-Bissau and Guinea-Conakry.

For more information and registration, visit www.msgbcoilgasandpower.com https://apo-opa.co/4xL10v4.

Distributed by APO Group on behalf of Energy Capital & Power.

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Energy Intensive Users Group of Southern Africa (EIUG) and VUKA Group announce joint EIUG Conference and C&I Energy + Storage Summit

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10 hours ago

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August 18, 2026

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Energy

The EIUG Conference will provide a platform for open dialogue on electricity industry challenges and opportunities

JOHANNESBURG, South Africa, August 18, 2026/APO Group/ –The Energy Intensive Users Group of Southern Africa (EIUG), together with VUKA Group (https://WeAreVUKA.com/), will co‑host the EIUG Conference alongside the C&I Energy + Storage Summit, created by VUKA Group, on 28–29 October 2026 at The Maslow Hotel, Sandton.

The EIUG Conference is more than a gathering – it is a platform to shape South Africa’s industrial energy future

The EIUG Conference will provide a platform for open dialogue on electricity industry challenges and opportunities. It will bring together government, industry leaders, energy‑intensive consumers, and service providers to exchange perspectives, strengthen industrial competitiveness, and explore solutions for South Africa’s energy future.

The two‑day programme features ministerial and industry keynotes, panel discussions on tariff escalation, carbon tax, CBAM, and electricity market reforms, as well as masterclasses on financing, digitalisation, grid security, and hydrogen development.

Delegates will also benefit from networking functions, case study presentations, and practical workshops designed to accelerate the just energy transition.

“The EIUG Conference is more than a gathering – it is a platform to shape South Africa’s industrial energy future,” says Fanele Mondi, EIUG CEO. “ By bringing together government, industry, and service providers, we aim to foster open dialogue and practical solutions that support competitiveness, sustainability, and resilience.”

For more information, visit EIUG Conference (https://apo-opa.co/4x0Wzwd).

Distributed by APO Group on behalf of VUKA Group.

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JSCCIB Joins Forces with Public Sector and World Bank to Launch “The Bangkok Business Summit 2026: Reinvent Thailand, Resilient ASEAN”

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16 hours ago

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August 18, 2026

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Bangkok Business Summit

Driving the Thai Economy and Charting New Strategic Pathways for the Future of ASEAN
BANGKOK, THAILAND – Media OutReach Newswire – 18 August 2026 – The Joint Standing Committee on Commerce, Industry, and Banking (JSCCIB), comprising the Thai Bankers’ Association, the Board of Trade of Thailand, and the Federation of Thai Industries, in collaboration with the Ministry of Finance, the Bank of Thailand, the National Economic and Social Development Council (NESDC), and the World Bank, has announced its readiness to convene a high-level leadership conference, ‘The Bangkok Business Summit 2026,’ under the theme ‘Reinvent Thailand, Resilient ASEAN.’

To be held at the Queen Sirikit National Convention Center (QSNCC), the summit will showcase the vision of public-private sector collaboration aimed at restructuring Thailand’s economy. This event serves as a milestone paving the way toward the IMF-World Bank Group Annual Meetings 2026, which Thailand will proudly host in Bangkok in October 2026, as well as Thailand’s upcoming ASEAN Chairmanship in 2028.

A key highlight of The Bangkok Business Summit 2026 includes a keynote address entitled ‘Thailand’s Offer to the World’ by Mr. Anutin Charnvirakul, Prime Minister of Thailand. The address will declare Thailand’s readiness as a global investment hub, shifting the nation from cost-based competition to enhancing capabilities, innovation, and digital infrastructure. Furthermore, Dr. Ekniti Nitithanprapas, Deputy Prime Minister and Minister of Finance, will deliver a policy address on ‘Unlocking the Next Growth Engines for Thailand & ASEAN,’ revealing policy reform steps designed to unlock private sector investment and drive the country’s new economic engines. Professor Dr. Yodchanan Wongsawat, Deputy Prime Minister and Minister of Higher Education, Science, Research and Innovation, will address positioning Thailand as a regional investment platform for high-tech industries.

Mr. Payong Srivanich, Chairman of the Joint Standing Committee on Commerce, Industry, and Banking (JSCCIB), stated that this event aims to answer a critical question: How can Thailand transform global shifts and its central location in ASEAN into new opportunities for investment, job creation, and sustainable growth?

“The Bangkok Business Summit 2026 is not merely a platform for exchanging perspectives, but a venue where Thailand presents its concrete strengths, opportunities, and development directions to the global business community—bridging the government’s vision, recommendations from international organizations, and the practical expertise of the private sector,” Mr. Payong stated.”Thailand’s challenge today is not just growth, but building competitive growth in a rapidly changing world. We need a platform for collaborative efforts to ‘Reinvent Thailand’ by creating new economic engines and elevating our competitiveness so Thailand can capture new opportunities and become an integral part of a ‘Resilient ASEAN’ capable of adapting to global dynamics.”

Key Highlights & Session Overview

Special Keynote: Mr. Vitai Ratanakorn, Governor of the Bank of Thailand, will present on ‘Thailand’s New Horizons: From Ambition to Delivery.’
Global Insights Panel: Featuring in-depth discussions with Mr. Carlos Felipe Jaramillo, World Bank Vice President for East Asia and Pacific, Mr. Sarvesh Suri, Regional Vice President for Asia and Pacific, The International Finance Corporation (IFC), and Mr. John W.H. Denton, Secretary General of the International Chamber of Commerce (ICC) exchanging views on economic trends, investments, and business opportunities.
Report Launch: Launch of the World Bank’s latest report, ‘Building Thailand’s Future Today: The Investment and Growth Playbook.’ The report proposes a roadmap for Thailand to achieve high-income country status through investment and reforms that create jobs, boost productivity, and lay the foundation for long-term growth, highlighting potential industries such as advanced manufacturing, sustainable & wellness tourism, digital services, agriculture & food, and the creative economy.
Luncheon Discussion: Thai Beverage Public Company Limited will host a special session entitled ‘Growth Reaches Communities: Sufficiency Economy Philosophy,’ presenting the Sufficiency Economy Philosophy as a framework that creates balance, strength, and sustainability from local communities to the business sector and macroeconomy.
Afternoon Tracks

Track 1: Building Resilience (Infrastructure, Energy, and Digital Finance): Led by Mr. Piti Disyatat, Deputy Governor for Monetary Stability, Bank of Thailand, in building competitiveness and the ability to attract future industries to the country. The session will include discussions on the topics of ‘Efficient Energy & Low-Carbon Infrastructure’ and ‘Policy Architecture and Low-Carbon Cities in Action’ focusing on investing in key infrastructure that will drive the industrial transition to a low-carbon society, with leaders from various sectors, including the Ministry of Energy, the Ministry of Natural Resources and Environment, PTT Public Company Limited, Gulf Energy Development Public Company Limited, Siam Cement Public Company Limited, Thai Airways Public Company Limited, and Google LLC and the topic of ‘Building Thailand’s Trusted Economy: Digital Public Infrastructure for Inclusive Growth,’ focusing on digital public infrastructure in the financial sector for sustainable growth, and safe and inclusive digital finance, with senior executives from Bangkok Bank, Krungsri Bank, TMBThanachart Bank, and Ascend Money.
Track 2: New Horizons (Future Industries, Agri-Food, and Human-Centric Economy): Led by Professor Dr. Yodchanan Wongsawat, Deputy Prime Minister and Minister of Higher Education, Science, Research and Innovation, focusing on developing high-potential talent within organizations and positioning Thailand as a regional investment platform for high-tech industries, semiconductors, AI infrastructure, and advanced R&D.
Additionally, the Bangkok Business Summit 2026 will feature a panel discussion titled ‘The Future of Agrifood Business.’ Under the concept of Elevating to a Regional Strategic Asset, leaders from top companies including Sea Value PCL and Olam Agri (Singapore) will share their perspectives on how Thailand’s agrifood industry is evolving beyond its traditional role as the ‘Kitchen of the World’ to become a vital strategic asset for regional food security, and another discussion on ‘The Future of the Human-Centric Economy,’ integrating health, wellness, tourism, and the creative economy centered around people rather than isolated sectors. Panelists include Minor International, Bangkok Dusit Medical Services (BDMS), and Cerecin.

Closing & Actions

To conclude the summit, leaders from the three JSCCIB member organizations will summarize actionable proposals to transform insights into concrete practices. These encompass enhancing competitiveness, building investment ecosystems, and developing future industries. The event will culminate in the signing of a Letter of Intent for Cooperation on the Digital & AI Compact between Thailand’s economic agencies and the World Bank.

 

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