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Customer Experience Management (CEM) Africa 2026 Welcomes Three Influential Global Speakers

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Together, they represent three distinct but complementary perspectives on leadership, customer experience and business transformation

I am particularly keen to explore Cape Town’s seamless integration of global brands and unique local retailers, alongside its exceptional culinary scene and vibrant public spaces

CAPE TOWN, South Africa, July 28, 2026/APO Group/ –CEM Africa, Africa’s leading customer experience conference, has announced three internationally respected speakers who will take to the stage at CEM Africa 2026, taking place from 18 – 20 August 2026 in Cape Town.

 

Bringing together senior leaders from customer experience, marketing, digital transformation, retail, customer service and business strategy, CEM Africa continues to attract influential voices who challenge conventional thinking and share practical insights that organisations can apply to create stronger customer relationships and better business outcomes.

Joining this year’s programme are Martin Urrutia, Global Head of Retail Experience at The LEGO Group; Bruce Whitfield, one of South Africa’s most respected business journalists and best-selling authors; and Zahirah Variawa, Emmy-nominated television presenter, award-winning travel producer and destination marketing strategist.

Together, they represent three distinct but complementary perspectives on leadership, customer experience and business transformation.

Creating World-Class Customer Experiences

Making his South African debut at CEM Africa, Martin Urrutia brings extensive global expertise in retail experience design and customer engagement.

As the Global Head of Retail Experience at The LEGO Group, Martin leads the development of retail concepts and customer experiences that strengthen one of the world’s most recognised brands. His work demonstrates how thoughtful experience design, innovation and brand strategy can be translated into commercially successful customer experiences across global markets.

During his session, Martin will share practical insights into designing memorable retail experiences that strengthen customer relationships while delivering measurable business value.

Speaking ahead of his visit to Cape Town, Martin said:

“During my visit to Cape Town, I look forward to engaging with the city’s authentic experiences, local culture, and distinctive destinations, all of which continue to inform and inspire the retail and brand experiences I create. I am particularly keen to explore Cape Town’s seamless integration of global brands and unique local retailers, alongside its exceptional culinary scene and vibrant public spaces — environments that foster connection, discovery, and new perspectives.”

Leadership in an Age of Uncertainty

Bruce Whitfield has built a reputation as one of South Africa’s most trusted business commentators, interviewing some of the world’s leading executives, entrepreneurs and innovators throughout his career. Drawing on decades of experience covering business, leadership and economic change, Bruce will explore how leaders can make better decisions, embrace uncertainty and identify opportunity in rapidly changing environments.

His keynote will challenge delegates to rethink how resilience, adaptability and decisive leadership can become competitive advantages in today’s business landscape.

The Power of Storytelling to Shape Experiences

Joining the programme is Zahirah Variawa, whose career spans more than 16 years across Africa, the Middle East and international markets.

An Emmy-nominated television presenter, award-winning travel producer, content creator and destination marketing strategist, Zahirah has partnered with tourism boards, governments, airlines and luxury hospitality brands to shape how destinations are experienced and remembered. Beyond broadcasting, she advises governments and international organisations on destination marketing strategy, facilitates industry dialogue and champions tourism as a catalyst for economic growth across Africa.

At CEM Africa 2026, Zahirah will explore how storytelling, human connection and authentic experiences influence perception, build trust and create lasting emotional connections. Her session will demonstrate why the principles of destination branding and experience design are increasingly relevant to organisations seeking to differentiate themselves through customer experience.

A Platform for Africa’s Customer Experience Leaders

The announcement reinforces CEM Africa’s position as the continent’s premier gathering for senior customer experience professionals, bringing together business leaders to explore the ideas, strategies and innovations shaping the future of customer engagement.

From world-class retail innovation and leadership to the power of storytelling, delegates will gain practical insights from speakers whose experience extends well beyond traditional customer experience disciplines. Together, they demonstrate that exceptional customer experiences are shaped by design, strengthened by leadership and brought to life through authentic human connection.

CEM Africa 2026 takes place in Cape Town from 18–20 August 2026, bringing together senior decision-makers from financial services, retail, telecommunications, healthcare, technology, government and other leading industries for three days of learning, networking and business collaboration.

For more information and to register, visit the CEM Africa website.

CEM Africa.com (https://apo-opa.co/4wtCFtN)

View the event programme https://apo-opa.co/4wr3j6r

Ticket Options https://apo-opa.co/4bgs9gQ

Distributed by APO Group on behalf of VUKA Group.

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Spiro and Entrepreneurial Solutions Partners (ESP) kick off pilot programme in Rwanda, aiming to support 5,000 women entrepreneurs across Africa

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Spiro and ESP aim to support 5,000 women across Africa by 2030, encouraging greater participation of women in the continent’s growing electric mobility sector

KIGALI, Rwanda, October 28, 2026/APO Group/ —
  • 50 women have already begun their training in Rwanda, following the programme’s launch as part of an initial pilot targeting 500 participants.
  • The programme combines practical and entrepreneurial training, access to affordable electric motorcycles, financing and commercial opportunities to help women build their own businesses.
  • Spiro and ESP aim to support 5,000 women across Africa by 2030, encouraging greater participation of women in the continent’s growing electric mobility sector.
  • The initiative aims to increase women’s participation in electric mobility, particularly in Rwanda, where they represent just 4% of transport workers.

 

Spiro (www.Spironet.com), Africa’s leading electric mobility company, and Entrepreneurial Solutions Partners (ESP), a pan-African firm specialising in entrepreneurship development, have launched the Women in E-Mobility programme in Rwanda, an initiative designed to help women become professional electric motorcycle riders, develop their own businesses and generate sustainable income.

 




 
 

The programme is already underway, with the first 50 women having started training October 2026. They form the first cohort of a pilot targeting 500 women in Rwanda, before a planned expansion to other African markets to reach 5,000 participants by 2030.

This initiative reflects Spiro’s ambition to ensure that the growth of electric mobility in Africa creates new opportunities for women. While motorcycles are a major source of employment in transport, delivery and logistics, women remain largely underrepresented in the sector. In Rwanda, women account for just 4% of transport workers, despite a 2025 study in Kigali finding that 47.7% of women surveyed would consider becoming motorcycle taxi drivers.

Electric mobility is creating new economic opportunities across Africa, and we want more women to be part of this transformation

The Women in E-Mobility programme aims to address these challenges by providing participants with practical motorcycle riding and road safety training, financial literacy, digital skills and entrepreneurship support. Women will also gain access to affordable financing, including lease-to-own arrangements, enabling them to acquire Spiro electric motorcycles and use its battery-swapping network.

Beyond access to vehicles, the programme will connect participants with ride-hailing, delivery and logistics platforms, helping them secure customers and build sustainable businesses. Through this approach, Spiro and ESP aim to encourage more women to pursue careers in electric mobility and contribute to the sector’s growth.

“Electric mobility is creating new economic opportunities across Africa, and we want more women to be part of this transformation. Through this programme, we are giving women the tools to become professional drivers, build their own businesses and generate income. Our ambition is to encourage a new generation of women entrepreneurs who will help shape the future of mobility on the continent,” said Anant Badjatya, Group CEO of Spiro.

The programme combines Spiro’s electric mobility infrastructure with the entrepreneurship expertise of Entrepreneurial Solutions Partners (ESP), a pan-African firm helping entrepreneurs access financing, develop their skills and grow their businesses.

“For women entrepreneurs, having access to a motorcycle is only the first step. Building a successful business also requires skills, financing, customers and ongoing support. By combining ESP’s entrepreneurship expertise with Spiro’s electric mobility ecosystem, we want to create practical and sustainable economic opportunities for women,” said Eric Kacou, Co-founder and CEO of Entrepreneurial Solutions Partners.

Rwanda was selected as the starting point for the programme, building on its growing electric mobility ecosystem and Spiro’s established local presence, including its assembly operations and battery-swapping network.

The initial pilot will help assess participants’ progress, income generation and business performance before the programme is progressively extended to other African countries where Spiro operates between 2027 and 2030. To support this expansion, Spiro and ESP are seeking to engage development finance institutions, impact investors, governments and commercial partners to facilitate access to financing, strengthen training and expand commercial opportunities.

Through Women in E-Mobility, both partners aim to demonstrate how the transition to cleaner transport can also encourage women’s entrepreneurship, create jobs and support economic development across Africa.

Distributed by APO Group on behalf of Spiro.

 

 




 

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Venezuela’s Revised Hydrocarbons Law Ties Investor Terms to Asset Type

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New contract models and tiered fiscal rates give companies several routes into Venezuela, each matched to a different class of upstream asset

CARACAS, Venezuela, October 28, 2026/APO Group/ –Venezuela’s amended Organic Hydrocarbons Law has opened several distinct routes into the country’s oil and gas sector, each suited to a different type of asset and a different appetite for operational control. Heavy-oil acreage in the Orinoco Belt, mature onshore fields, offshore gas and refining are all available to international capital, and Venezuela Energy Week (VEW) 2027 will bring the companies weighing those options to Caracas to negotiate directly with PDVSA and the Ministry of Hydrocarbons.

 




 
 

The government made its pitch in Cape Town, South Africa last week, where Vice Minister of Commercial Policy Ricardo Gomez presented 303 billion barrels of proven oil reserves and 193 trillion cubic feet of natural gas at the Venezuela Global Investment Forum during African Energy Week (AEW) 2026. “The opportunities extend from upstream projects to downstream and refining,” he said, as PDVSA works toward its target of 105 definitive oil contracts by year-end.

Participation Contracts

The most direct route is the hydrocarbon productive participation contract (CPPH). Under it, a Venezuela-domiciled company operates a designated area at its own cost and risk for 25 years. With ministry approval, it can also market its share of production. Eni moved its Junín-5 heavy-oil field onto the model in September. The Italian company left its minority joint venture position to become exclusive operator of an asset holding 35 billion barrels of certified oil in place.

Joint Ventures

Companies preferring a partnership can enter a restructured joint venture with PDVSA. The state company keeps majority ownership, but can now hand operational management and marketing rights to its international partners. Mature fields are open through either structure, and their existing wells and infrastructure offer a quicker path to revenue. GeoPark took the contract route at the Bare field – a heavy-oil asset in the Orinoco Belt – under a 25-year agreement. It plans to reactivate up to 1,100 wells and lift output to around 90,000 barrels per day (bpd) by 2038.

Infrastructure Contracts

Venezuela is seeing a lot of interest as a result of aggressive fiscal and regulatory changes that are making the country more attractive

Direct ministerial contracts and strategic alliances cover oilfield services and infrastructure. Projects on offer include pipeline rehabilitation, export terminals and refinery upgrades. Domestic refineries currently process 350,000 bpd, and PDVSA aims to raise throughput to as much as 600,000 bpd in 2027.

Offshore Gas Follows Its Own Licensing Track

Offshore gas is awarded through a separate licensing process. bp, a Gold Sponsor of VEW 2027, operates the second phase of the cross-border Loran field. It holds the license in equal shares with Abu Dhabi’s XRG and Qatar’s UCC Oil and Gas Holding.

Tiered Fiscal Terms Support Investment Across the Value Chain

Each route to investment sits within a revised fiscal regime. Regulations published in July cap royalties at 30% and the integrated hydrocarbons tax at 15%, with combined rates of 20% for greenfield projects, 25% for extra-heavy oil, 30% for non-producing brownfields and 35% for producing brownfields. Qualifying offshore projects and developments incorporating upgrading or refining infrastructure may receive reductions of up to five percentage points.

“Venezuela is seeing a lot of interest as a result of aggressive fiscal and regulatory changes that are making the country more attractive,” Scott Gilbert, Non-Executive Chairman of Apertura Energy, told the AEW forum.

Companies entering through a CPPH will need a locally incorporated entity, and securing marketing authorization early gives operators greater control over revenue. U.S. companies also structure contracts around the conditions attached to Treasury general licenses, which govern how payments and contract law are handled in deals with PDVSA.

VEW 2027 will put those terms on the table in Caracas, with the Ministry of Hydrocarbons and PDVSA, both patrons of the event, meeting investors across two conference days and a day of site visits. By February, PDVSA’s year-end contracting drive is expected to have produced additional agreements, giving investors a clearer picture of how the revised contractual and fiscal frameworks are being applied in practice.

VEW 2027 takes place February 22–25 at the Simon Bolivar Convention Center in Caracas. Organized by Energy Capital & Power and taking place under the patronage of Acting President Delcy Rodríguez, PDVSA and the Ministry of Hydrocarbons, VEW is the country’s flagship oil and gas investment platform. To register or learn more about sponsorship and speaking opportunities, visit www.VenezuelaEnergyWeek.com.

Distributed by APO Group on behalf of Energy Capital & Power.

 




 

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Afreximbank approves US$975 million facility for the Management Buy-Out of Oryx Energies

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The transaction marks a major step in strengthening Africa’s energy security and demonstrates the growing capacity of African financial institutions to support Africa’s industrial future with African capital

CAIRO, Egypt, October 28, 2026/APO Group/ –African Export-Import Bank (Afreximbank) (www.Afreximbank.com) has disbursed a landmark US$ 975 million financing facility to part-finance the Management Buy-Out of Oryx Energies SA (OESA), the holding company of Addax Energy SA, bringing one of the largest and longest-established independent providers of energy products and services in Africa under majority African ownership for the first time.

 




 
 

The transaction marks a major step in strengthening Africa’s energy security and demonstrates the growing capacity of African financial institutions to support Africa’s industrial future with African capital. The acquisition offers the continent an opportunity to retain economic value, pivot toward energy sovereignty, and align resources with Africa’s development agenda.

This financing also builds on Afreximbank’s broader support for Africa’s energy sector, including investments in upstream production and refining capacity. It reflects the Bank’s commitment to providing appropriately structured financing that enables African businesses to strengthen their operations, develop energy infrastructure and expand trade across the continent. Afreximbank acted as sole lender, facility agent, security trustee and escrow agent for the transaction.

This transaction advances Afreximbank’s mandate to drive the structural transformation of African economies

Speaking on the Management Buy-Out, Mr. Moussa Diao, CEO of Oryx Energies SA, said:

“This management buy-out marks an important milestone in the history of Oryx Energies and the continuation of a journey that our management team has been part of for many years. It also reflects the strength of experienced African leadership and its ability to guide established businesses towards new opportunities. It provides an opportunity to build on the strong foundations of the business, drawing on our longstanding experience and deep understanding of African energy markets. Our ambition remains to strengthen our activities in energy trading and infrastructure development across Africa.”

Mr. Diao noted that the transaction would not have been possible without the confidence and support of Afreximbank, whose involvement reflects confidence not only in the management team and the business, but also in the opportunities that Africa continues to offer. It further demonstrates the increasingly important role of African financial institutions in supporting established African businesses and enabling their continued development.

Commenting on the transaction, Dr. George Elombi, President and Chairman of the Board of Directors of Afreximbank, said:

“This transaction advances Afreximbank’s mandate to drive the structural transformation of African economies. Through the Management Buy-Out of Oryx Energies SA’s trading and distribution business, we have secured a strategic platform to deepen Africa’s energy industrial ecosystem, strengthen energy infrastructure and capture more value from the continent’s abundant natural resources. It will also promote greater African ownership and participation in development by empowering local entrepreneurs, expanding local value creation, building capacity, creating jobs and retaining more economic value on the continent.”

Distributed by APO Group on behalf of Afreximbank.

 




 

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