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Canon awarded Buyers Lab (BLI) 2024-2025 Pacesetter Award in Serviceability and identified as leader in accompanying report

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Canon

The award recognises the print vendor with the best serviceability strategy, tools and resources based on Keypoint Intelligence’s recent Serviceability Market Insights report

DUBAI, United Arab Emirates, September 6, 2024/APO Group/ — 

Canon (www.Canon-CNA.com) today announces that it has received the Buyers Lab (BLI) 2024-2025 Pacesetter Award in Serviceability – a prestigious industry award from Keypoint intelligence, the market research firm and independent evaluator of print and smart technology hardware, software and services.  The award recognises the print vendor with the best serviceability strategy, tools and resources based on Keypoint Intelligence’s recent Serviceability Market Insights report.

The report, which compared the leading print vendors in Western Europe and North America, highlighted Canon’s exceptional service and support strategy, and its innovative approach to enhancing the serviceability of its devices. It also praised Canon for its simplified device design, modern tools, predictive analytics and training programmes – all of which help to reduce downtime and quickly resolve issues for its end customers.

Deborah Hawkins, Group Director of Keypoint Intelligence’s Workplace Team, comments: “Printers and MFPs are central to many business processes, and therefore it’s vital that downtime caused by poor support is kept to a minimum.  Our Market Insights study in Serviceability showed that Canon is the deserving winner of the BLI 2024-2025 Pacesetter Award in Serviceability, with a forward-facing and effective service offering that empowers people and organizations to stay productive.”

Canon is the deserving winner of the BLI 2024-2025 Pacesetter Award in Serviceability, with a forward-facing and effective service offering that empowers people and organizations

Other key elements praised in the report included Canon’s sustainable practices, which scored highest against the competitors assessed. Canon has a broad strategy for remanufacture, reuse and repair of devices, spare parts and supplies, which is of growing importance to customers. From a product perspective, the imageRUNNER ADVANCE ES range was highlighted as a leading example of the ‘as new’ remanufactured offerings available for customers looking to increase their circularity.

Marc Bory, Vice President of Marketing and Innovation, Digital Printing & Solutions at Canon Europe, and CEO of IRIS comments “Our commitment to ensuring excellent customer service has been a key focus for our business for many years and we are delighted to achieve the BLI 2024-2025 Pacesetter Award in Serviceability – as well as leadership positioning in Keypoint Intelligence’s accompanying report. This recognition reflects our ongoing commitment to our customers and partners – and the efforts that we make to work closely with them to shape and deliver the best outcomes and reduce downtime.”

“We are proud to offer customers high-quality products inclusive of sustainable options, to support businesses with their circularity goals. This coupled with our outstanding customer service has enabled us to bring the best product reliability and service experience to the market”.

The other hardware, services, and solutions that contributed to Canon’s industry-leading ranking include:

  • Direct Service Workforce: With one of the largest direct service workforces in the industry, Canon has a strong focus on continuous learning to ensure high competency levels with tailored approaches for direct and indirect channels.
  • Design and hardware: Simplified design, high-quality hardware, and platform commonality support higher service profitability and a significant reduction in repair time.
  • Remote resolution: Canon is focused on increasing remote resolution capabilities via helpdesks and remote tools such as AVA Augmented Video Assistance. Additionally, the deployment of the ServiceNow platform across the organization is set to be complete by the end of 2024, which will enhance the integration of incident, problem, and change management processes.
  • Continuous Feedback from Channel partners: Local channel partner forums provide opportunities to exchange best practices and provide feedback to ensure Canon’s continuous improvement and alignment with market needs.

Distributed by APO Group on behalf of Canon Central and North Africa (CCNA).

Business

Canada–Africa Financing Forum to Convene Investors and Decision-Makers in Cape Town – May 14, 2026

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Ateau Zola

This timely Forum comes on the heels of commitments announced by Canadian Prime Minister Mark Carney, deepening Canada–Africa commercial ties and expanding investment partnerships

TORONTO, Canada, April 29, 2026/APO Group/ –The Canada–Africa Chamber of Business (https://CanadaAfrica.ca) will convene investors, financiers, policymakers, and industry leaders in Cape Town on May 14, 2026 for the Canada–Africa Financing Forum—a high-level platform focused on unlocking capital and accelerating deal flow across African markets.

Registration is open (http://apo-opa.co/4vZN6oV)

This timely Forum comes on the heels of commitments announced by Canadian Prime Minister Mark Carney, deepening Canada–Africa commercial ties and expanding investment partnerships. The program connects leaders from venture capital, private equity, and institutional investors to examine where capital is moving—and where the next opportunities lie—supported by Canadian project partners with proven capacity to deliver on-the-ground.

Delegates will engage directly with finance and investment decision-makers, following the program opening, featuring messages from President Cyril Ramaphosa and Prime Minister Mark Carney, in addition to high-level Ministerial representation.

This Forum is about capital deployment, not just conversation

“This Forum is about capital deployment, not just conversation,” said Garreth Bloor, President of the Canada–Africa Chamber of Business. “We are convening investors, institutions, and project leaders who are actively shaping transactions across Africa—and connecting them directly with Canadian partners who are ready to work together.”

The Canada–Africa Financing Forum reflects the Chamber’s role as a privately financed, market-led platform advancing Canada-Africa trade and investment through world-class networking and information-sharing events.

Why Attend

  • Direct access to active dealmakers and capital allocators
  • Insights into where capital is being deployed and key players delivering major projects
  • Opportunities to build partnerships across Canada and African markets
  • Participation in a curated, high-level environment focused on execution

Secure Your Place

Space is limited and demand is strong.

Apply to secure your place (http://apo-opa.co/4vXb9oz)

Read More and View the Program (http://apo-opa.co/4vZN6oV)

Distributed by APO Group on behalf of The Canada-Africa Chamber of Business.

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Business

ORUN and 1xBET Partner to Support a Dynamic Creative Africa

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MIR Holding

During the MASA 2026 edition, held from April 11 to 18, 2026, ORUN and 1xBET implemented the We Champion Talent program, an initiative aimed at promoting African talent and advancing the development of Cultural and Creative Industries (CCIs)

ABIDJAN, Ivory Coast, April 28, 2026/APO Group/ –As part of the Innovation Village co-organized with MASA at the Palais de la Culture in Abidjan from April 14 to 18, ORUN (https://ORUN.Africa) announces the rollout of its partnership with 1xBET to support a creative Africa that is structuring itself, professionalizing, and scaling across the continent.

We aim to demonstrate that it is possible to support African talent, narratives, and creative ecosystems over the long term, with ambition and consistency

Designed as a space of convergence between heritage, innovation, and knowledge transmission, the Innovation Village features scenography crafted by Ivorian artisans, a program of panels and masterclasses on creative industries, an immersive experience produced by Orun Studios, and a major institutional highlight on April 17. Its narrative platform is built around three pillars: memory, structure, and transmission. The initiative aims to position cultural and creative industries as an economic driver for the continent.

“The Innovation Village was conceived as an act of construction. By partnering with organizations such as 1xBET, we aim to demonstrate that it is possible to support African talent, narratives, and creative ecosystems over the long term, with ambition and consistency,” said Habyba Thiero, CEO of Africa Currency Network and President of ORUN.

This vision aligns with ORUN’s broader ambition to produce, structure, and internationalize African creative industries through events, content, and strategic partnerships.

Distributed by APO Group on behalf of ORUN, part of African Currency Network (ACN).

 

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MIR Holding Reaffirms Its Commitment to African Creative Industries Alongside ORUN at Marché des Arts du Spectacle Africain d’Abidjan (MASA) 2026

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MIR Holding

More than event support, this partnership reflects a commitment to backing platforms capable of structuring value chains, increasing the visibility of talent, and fostering the emergence of strong African creative infrastructures

ABIDJAN, Ivory Coast, April 28, 2026/APO Group/ –On the occasion of MASA 2026, held from April 11 to 18 in Abidjan, MIR Holding (https://MIRHolding.odoo.com) reaffirmed its commitment to supporting the growth of African creative industries by partnering with ORUN as part of the Innovation Village, hosted at the Palais de la Culture in Abidjan. This presence reflects a clear intention to support the scaling of cultural and creative industries so they can fully contribute to job creation and value generation across the continent.

 

Co-organized by ORUN and MASA, the Innovation Village brought together over several days scenography designed by Ivorian artisans, a program of panels and masterclasses dedicated to creative industries, an immersive experience produced by Orun Studios, and a key institutional highlight on April 17.

At MIR Holding, we believe that Africa’s future will also be shaped by its ability to structure its narratives, its talent, and its creative value chains

Built around three pillars — memory, structure, and transmission — the initiative carried a renewed ambition for culture: positioning it as a concrete lever for economic structuring and African projection.

By supporting this initiative, MIR Holding aligns with a broader dynamic aimed at strengthening connections between creation, entrepreneurship, content, youth, and growth ecosystems. More than event support, this partnership reflects a commitment to backing platforms capable of structuring value chains, increasing the visibility of talent, and fostering the emergence of strong African creative infrastructures. MIR Holding stands among the main partners of the Village, alongside Africa Currency Network and other stakeholders engaged in this vision.

“With ORUN, we are not only seeking to make culture visible. We aim to help provide it with a framework, a reach, and a trajectory. What is at stake here is the continent’s ability to better transform its creative energy into sustainable value, real opportunities, and influence,” said Habyba Thiero, CEO of Africa Currency Network and President of ORUN.

Mouhamed Dieng, President of MIR Holding, added: “Supporting Africa’s creative industries is not about backing a secondary sector. It is about investing in one of the continent’s most powerful spaces for storytelling, youth, innovation, and competitiveness. At MIR Holding, we believe that Africa’s future will also be shaped by its ability to structure its narratives, its talent, and its creative value chains.”

Distributed by APO Group on behalf of MIR Holding.

 

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