NiCE’s leadership in AI‑driven customer experience, coupled with iNOVO’s deep contact centre expertise, will power a high‑impact programme in Johannesburg designed to convert CX ambition into...
This year’s summit saw participation from 206 companies, highlighting the growing appetite for CX transformation across banking, telecoms, retail, healthcare, energy, and government CAPE TOWN, South...
As the continent’s leading customer experience (CX) event returns to Cape Town next week, the CEM Africa Summit 2025 promises to confront the industry’s toughest challenges...
Attendees will tackle key challenges, such as where to begin and how to prioritise, to create CX strategies that drive results CAPE TOWN, South Africa, July...
Africa’s CX Elite. One Stage. One Night. CAPE TOWN, South Africa, June 18, 2025/APO Group/ –After a powerful comeback in 2024, the Customer Experience Africa Awards...
The CEM Africa Summit 2025 is set to redefine the future of customer experience (CX) by placing Artificial Intelligence (AI) at the heart of the conversation....
The global collaboration aims to revolutionize customer experience through AI-led automation, predictive analytics, and next-generation digital solutions DUBAI, United Arab Emirates, March 6, 2025/APO Group/ —iSON...
The event served as a key platform to demonstrate how Canon’s advanced video and imaging solutions seamlessly integrate to meet the evolving needs of corporate and...
eSAL’s customer-centric approach combines human expertise with AI-powered technology to create personalized, omnichannel experiences ACCRA, Ghana, May 30, 2024/APO Group/ — eSAL, a cutting-edge BPO company,...
The Call Centre will serve as the central communication point for customers and will be the first telephone helpline service to be launched by Canon Central...
