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Customer Experience Management (CEM) Africa 2026 closes on a high with a strong community response

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970 attendees across three days, 260 + companies representing 20 countries, came together in Cape Town for practical insight, technology, networking and conversations shaping the future of customer experience in Africa

CAPE TOWN, South Africa, September 7, 2026/APO Group/ –CEM Africa 2026 concluded at the Century City Conference Centre following three days of strong engagement across Africa’s customer experience community.

 




  

 

The 14th edition welcomed 970 attendees from more than 260 companies across 20 countries, bringing together senior CX, customer service, marketing, digital, technology and transformation leaders alongside solution providers and industry partners.

The event achieved a Net Promoter Score of 69, reflecting a strong response from delegates and reinforcing the relevance of the CEM Africa platform.

Across the programme, delegates had access to 43 workshop and breakout sessions and 10 main stage content sessions, with feedback consistently highlighting the quality, relevance and practical value of the content.

Discussions tackled the issues shaping CX today, including AI adoption, trust, customer intelligence, employee experience, digital transformation, customer journeys and the growing pressure to demonstrate measurable business value.

Standout voices and timely conversations

Under the theme “Trust, Technology and the Human Future of CX in Africa”, the programme combined global perspective with distinctly African CX challenges and opportunities.

Business journalist and best-selling author Bruce Whitfield delivered “The Trust Advantage”, exploring the role of trust in reducing friction and creating stronger business outcomes.

Zahirah Variawa, Founder of The Fourth Thread, opened Day Two with “The Moments People Remember: Why the Experiences We Create Matter More Than We Think”, placing human connection firmly at the centre of customer experience.

Martin Urrutia, Head of Global Retail Experience at The LEGO Group, delivered “Experience Is the Brand”, examining how organisations can design experiences that differentiate, scale and build loyalty.

From the public sector, Rashid Toefy, Deputy Director-General at the Western Cape Government, presented “Citizen Experience by Design: Building Trust Through Better Public Services”, highlighting the importance of experience design in strengthening trust between institutions and the people they serve.

Together, these sessions reinforced one of the strongest messages to emerge from CEM Africa 2026: technology is reshaping customer engagement, but trust, relevance and human connection remain fundamental to great experience.

Engagement across every part of the event

CEM Africa 2026 was designed to encourage participation beyond the main stage.

Delegates moved throughout the venue between keynote sessions, 43 workshops and breakouts, panel discussions, solution demonstrations, the exhibition and direct conversations with technology providers and peers.

Day Zero set the tone with The Social Club: Play. Taste. Connect, live podcast discussions and opening drinks, creating an informal environment for the community to connect before the main conference programme began.

Across Days One and Two, engagement continued through the exhibition, matchmaking and smaller-format sessions, while Matchmaking and Happy Hour and the CEM Engage Party created further opportunities for delegates, speakers and partners to build relationships outside the formal programme.

The event closed with WiN CX Africa, bringing female leaders together around leadership, safety, trust and inclusion in customer and employee experience.

Strong response from partners

Sponsors and exhibitors also reported a highly positive response, with partners contributing actively to both the content programme and the wider event experience.

NiCE, Lead Sponsor of CEM Africa 2026, played a prominent but integrated role throughout the summit, bringing practical perspectives on AI-powered customer experience, enterprise AI agents and the evolving relationship between human and AI-enabled service.

An NPS of 69 reinforces that the community is finding real value in these conversations and in the connections CEM Africa creates

The wider partner community contributed expertise across Voice of Customer, customer intelligence, automation, conversational engagement, journey orchestration, contact centres and CX measurement, helping ensure that technology conversations remained grounded in real operational and commercial challenges.

The numbers behind CEM Africa 2026

The post-event results underline both the scale of the community and the depth of engagement across the programme:

970 total attendance

260+ companies represented

20 countries represented

43 workshop and breakout sessions

10 main stage content sessions

+69 Event NPS

For CEM Africa, the NPS of 69 is particularly significant. It is not simply a measure of satisfaction, but an indication that delegates found genuine value in the content, connections and overall event experience.

“The response to CEM Africa 2026 has been incredibly encouraging. What stood out was the level of engagement across every part of the event, from the main stage and workshops to the exhibition, matchmaking and networking functions. An NPS of 69 reinforces that the community is finding real value in these conversations and in the connections CEM Africa creates.”

Terry Southam, Group Director retail – VUKA Group

Momentum builds towards CEM Johannesburg Edition

With the Cape Town flagship complete, attention now turns to the CEM Johannesburg Edition, taking place on 10–11 November 2026 at NH Hotel in Sandton.

The event expands to a full two-day format in 2026, bringing together senior CX decision-makers, practitioners and solution providers around practical workshops, peer-led insight, solution discovery and purposeful business networking.

The strong response in Cape Town is already carrying forward into Johannesburg, with growing interest from delegates, speakers and commercial partners.

Download the CEM Johannesburg Edition Sponsorship Brochure

Download Sponsorship Brochure (https://apo-opa.co/4ymJqhg)

Register your interest to attend

Register Interest (https://apo-opa.co/4igD4LH)

Explore the CEM Johannesburg Edition

Visit the CEM Johannesburg Edition website (https://apo-opa.co/4igK6jK)

Distributed by APO Group on behalf of VUKA Group.

 




 

Business

Automechanika Dubai hosts AfriConnections to link African aftermarket buyers with global suppliers

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With Dubai’s non-oil trade with Africa exceeding US$145.9 billion in 2025, the half-day programme on 12 November will examine trade, sourcing and distribution opportunities as AfCFTA reshapes the market

DUBAI, United Arab Emirates, November 9, 2026/APO Group/ –Automechanika Dubai (https://apo-opa.co/3WxG5hU) will host AfriConnections on 12 November, a half-day programme bringing African and international aftermarket businesses together as new trade rules reshape the continent’s automotive sector. Under the African Continental Free Trade Area (AfCFTA), vehicles and components must now contain at least 40% African-originating content to qualify for preferential treatment, changing how businesses source, manufacture and distribute across Africa. The programme takes place during the 23rd edition of Automechanika Dubai, running from 10 to 12 November 2026 at Dubai Exhibition Centre, Expo City Dubai.

 




  

The opportunity varies across the continent. South Africa and Morocco account for the majority of Africa’s vehicle production, according to the International Organization of Motor Vehicle Manufacturers (OICA), while many other markets rely heavily on imported vehicles and components. African Union heads of state approved the automotive rules of origin in February 2026, according to the African Association of Automotive Manufacturers (AAAM). Together with wider efforts to strengthen local manufacturing and regional trade, the rules are creating opportunities both to source components and materials from African producers and to develop distribution and production networks across the continent.

Claire Dawai, PhD, Chief Executive Officer of the Sub-Sahara Chamber of Trade, said: “Africa’s automotive aftermarket is moving towards a more structured and integrated ecosystem, creating a need for clearer regulatory frameworks and stronger links between regional markets and global centres of innovation. Aligning market requirements with international standards will be important in supporting investment, strengthening local value chains and building a more competitive industry.”

Automechanika Dubai connects African buyers with international suppliers across parts, workshop equipment and emerging automotive technologies

As the rules change, businesses are looking for reliable routes to trade across these markets and to reach international suppliers. Dubai provides an established link: Dubai Chambers reported that the emirate’s non-oil trade with Africa exceeded US$145.9 billion in 2025. According to the Kenya Motor Repairers Association (KEMRA), Africa’s market for replacement parts, repair services, diagnostics and tools is valued at over US$30 billion, with more than 50 million vehicles on the continent.

Mercy Mwaura, Chief Executive Officer of KEMRA, said: “Fragmented supply chains, high logistics costs and skills gaps continue to constrain the sector’s full potential. Closing those gaps will take international partnerships with global suppliers, technology and expertise, and AfriConnections is a practical place to start building them.”

AfriConnections is designed to address these challenges. The programme will explore Africa’s automotive growth outlook, AfCFTA and intra-African trade, UAE–Africa commercial corridors, sourcing and supply-chain strategies, and electrification and alternative-energy infrastructure.

It takes place alongside a trade show that gives those conversations scale. More than 1,200 exhibitors from over 50 countries are expected this year, giving African buyers and distributors access in one place to international suppliers of parts, workshop equipment and automotive technologies.

Chris Lee, Portfolio Director, Mobility & Logistics, Messe Frankfurt Middle East, said: “Automechanika Dubai connects African buyers with international suppliers across parts, workshop equipment and emerging automotive technologies. Dubai’s position as a global trade and logistics hub makes it a natural meeting point for these businesses, while AfriConnections gives them a focused opportunity to explore new markets, build partnerships and turn commercial interest into business.”

For more information, click here (https://apo-opa.co/3WzZf6M).

Distributed by APO Group on behalf of Automechanika Dubai.

 

 




 

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South Sudan Targets New Energy Investment as African Financing Options Expand

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Etu Energias

The launch of the Africa Energy Bank, regional banking partnerships and upstream exploration activity bring new financing opportunities into focus at SSOP 2026

JUBA, South Sudan, November 9, 2026/APO Group/ –South Sudan is seeking new investment to expand oil production, develop exploration acreage and strengthen petroleum infrastructure as African financial institutions increase their focus on energy project financing. With 14 exploration blocks available and plans to raise crude output from approximately 174,000 barrels per day (bpd) to 230,000 bpd in the near term, the country is targeting capital for both new developments and existing producing assets.

 




  

The upcoming South Sudan Oil & Power (SSOP) conference – scheduled for November 24-25, 2026, in Juba – will serve as the premier venue for investors, development finance institutions (DFIs) and project developers to structure funding, forge partnerships and allocate capital across the nation’s evolving energy value chain.

South Sudan Advances Upstream, Infrastructure Opportunities  

South Sudan’s investment pipeline spans exploration, enhanced oil recovery, refining, crude transportation and power infrastructure. With an estimated 3.5 billion barrels of proven oil reserves, the country is seeking to attract new operators and technical partners to develop available acreage while improving production efficiency across mature fields.

Regional national oil companies are already advancing exploration activities. The South African National Petroleum Company (SANPC), through its subsidiary Strategic Fuel Fund, holds a 90% interest in Block B2 alongside national oil company Nile Petroleum Corporation (Nilepet). SANPC is preparing further exploration work, including a planned 2D seismic campaign, creating opportunities for geophysical contractors, equipment suppliers and technical service providers.

Nilepet is also pursuing investment in downstream infrastructure, including a proposed 350-kilometre crude pipeline connecting the Tharjiath oilfields in Block 5A with the Paloch oilfields in Blocks 3 and 7. The company is seeking strategic investment partnerships for refinery development and the pipeline project, alongside plans to expand fuel storage, distribution and LPG infrastructure.

Development Finance Expands Investment Options 

The formal establishment of the Africa Energy Bank on October 31, 2026, marks a significant development in regional energy financing. Created by the African Petroleum Producers’ Organisation and Afreximbank, the institution has $5 billion in authorized capital and is expected to begin financing projects in 2027.

The bank aims to address funding gaps across Africa’s oil and gas sector, with an initial focus on regional infrastructure, including pipelines, refining and domestic energy development. Its establishment could create additional financing options for South Sudan’s petroleum projects, although no funding commitments to the country have been announced.

Beyond the AEB, development finance institutions are already supporting South Sudan’s wider energy infrastructure. The World Bank is financing the $53 million South Sudan Energy Sector Access and Institutional Strengthening Project, which includes grid expansion in Juba and support for decentralized electrification. Meanwhile, the African Development Bank Group has approved $153.66 million in financing for the Uganda–South Sudan electricity interconnection project, supporting regional power trade and improved electricity access.

Afreximbank also maintains a trade finance partnership with South Sudan’s Kush Bank, which was appointed as an intermediary in 2023. The arrangement provides a framework for trade finance instruments, including letters of credit and bank guarantees, that can support equipment imports and commercial activity. Access to these instruments could benefit domestic suppliers and service companies participating in the energy sector.

SSOP 2026 Connects Energy Projects with Global Capital 

As South Sudan seeks to accelerate production growth and expand its energy infrastructure, SSOP 2026 will provide a platform to connect priority projects with regional and international financiers.

Returning as the country’s official energy investment platform, the conference will bring together government representatives, national and international oil companies, development finance institutions, commercial banks, private investors and technology providers to explore financing structures, investment partnerships and project development opportunities.

Held under the theme Resource Renaissance – Energy-Fueled Growth for a New Generation, SSOP 2026 will focus on mobilizing capital across exploration, production optimization, refining, petroleum transportation and power infrastructure, supporting South Sudan’s efforts to translate its energy resources into commercial development.

For more information, visit https://SouthSudanOilPower.com/.

Distributed by APO Group on behalf of Energy Capital & Power.

 




 

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Zambia–Lobito Railway Moves Towards Financial Close as President Hichilema Meets Africa Finance Corporation (AFC) Leadership

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Zambia

Project advances towards financing with preferred EPC bidders selected and letters of intent covering approximately 2 million tonnes a year signed

LUSAKA, Zambia, November 6, 2026/APO Group/ –His Excellency Hakainde Hichilema, President of the Republic of Zambia, has received a delegation from Africa Finance Corporation (AFC) (www.AfricaFC.org), led by its President and Chief Executive Officer, Samaila Zubairu, to review progress on the Zambia–Lobito Railway Project. AFC, the continent’s leading infrastructure solutions provider, is the lead sponsor and developer of the project.

The approximately 830-kilometre railway will connect Chingola in Zambia’s Copperbelt to Luacano in Angola, where it will link with the existing Benguela Railway and provide direct access to the Atlantic Ocean through the Port of Lobito.

 




 
 

A strategic component of the broader Lobito Corridor initiative, the project has reached several important development milestones. AFC last month announced preferred bidders for the engineering, procurement and construction (EPC) contracts for the Angolan and Zambian sections, following an international competitive tender. The project has also signed memoranda of understanding and letters of intent with prospective railway users covering approximately 2 million tonnes of freight a year.

Every tonne that leaves Zambia unprocessed takes jobs away with it

In addition to providing a direct Atlantic export route for Zambia’s copper and critical minerals, the project is being developed as an integrated economic corridor supporting agricultural exports, petroleum logistics, manufacturing and regional trade. Transit from the Copperbelt to the Port of Lobito is expected to take approximately seven days.

The project’s commercial strategy targets approximately 5 million tonnes of annual freight at steady state, comprising petroleum products, agricultural commodities, copper, cobalt, zinc and other industrial cargo. AFC is targeting financial close in 2027.

Discussions focused on continued collaboration between AFC and the Government of Zambia on the project’s next steps, including the railway’s right of way and land for associated agricultural, petroleum and freight-handling facilities. The meeting also considered rail sector policy measures to support the corridor’s long-term competitiveness, including integration with the Zambia Railways network and the Chingola–Ndola line.

President Hichilema reaffirmed the railway’s importance to Zambia’s economic development and regional integration. He said: “The Zambia–Lobito Railway is central to our vision of transforming Zambia into a competitive regional hub for trade, manufacturing, agriculture and mineral value addition. By connecting our productive sectors to international markets more efficiently, we can reduce logistics costs, attract investment and create jobs. We welcome AFC’s progress and will continue working closely together to advance this strategic project.”

Samaila Zubairu, President and Chief Executive Officer of AFC, said: “Every tonne that leaves Zambia unprocessed takes jobs away with it. This railway changes that. Starting in Chingola, it gives Zambia a seven-day route to the Atlantic and every reason to process, manufacture and add value at home. With preferred EPC bidders selected and strong interest from freight users, we are now working with the Governments of Zambia and Angola, the African Development Bank, the Government of Italy and our other partners to reach financial close. We are building a railway. Zambia will build an economy on it.”

AFC continues to work with the Governments of Angola and Zambia, the European Union, the United States Government, the Government of Italy and the African Development Bank, alongside Italian development finance institution CDP and Italian export credit agency SACE, to bring the Zambia–Lobito Railway into construction.

Distributed by APO Group on behalf of Africa Finance Corporation (AFC).

 




 

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