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CEM Africa Summit 2025 to Tackle the New Customer Experience (CX) Mandate: Connection, Trust, and Real Value

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Africa Summit

As the continent’s leading customer experience (CX) event returns to Cape Town next week, the CEM Africa Summit 2025 promises to confront the industry’s toughest challenges head-on, from fragmented data strategies and siloed teams to the rising demand for human-centered digital experiences.

Against a backdrop of economic uncertainty and rapid technological disruption, African CX leaders are under more pressure than ever to deliver value that is both measurable and meaningful. But what does “value” really mean in 2025? And how are Africa’s most trusted brands redefining customer connection, trust, and growth?

Ahead of the summit, three headline speakers, Tatiana Ndlovu (Nedbank Africa), Zain Naidoo (Dischem), and Ben Phillips (Fujitsu), shared exclusive insights on the state of customer experience across the continent.

The New Trust Economy 

“The most urgent challenge right now is the digital divide and with it, a crisis of trust,” says Tatiana Ndlovu, Executive Head of Marketing for Nedbank Africa. “Without reliable access, digital transformation can’t fulfil its promise. But even where access exists, trust breaks down when consent isn’t clear and customer data isn’t handled transparently.”

Ndlovu warns that customers today aren’t just choosing brands, they’re choosing ethics. “Top companies are moving fast to rebuild that trust,” she says, “investing in transparent data frameworks, localised content, and frontline empowerment. It’s not just digital, it is human.”

From Broadcast to Bonding 

Zain Naidoo, Head of Digital at Dischem, agrees, but he’s focused on how brands communicate. “We have entered a phase where blasting customers with generic content doesn’t cut it. People want to be seen, heard, and helped, not just sold to.”

He sees the future of CX in Africa being about dialogue over delivery. “It’s not enough to be efficient. The next three years are about moving from broadcasting to bonding, connecting with customers through data that feels personal, not invasive.”

Naidoo also notes the organisational change required to get there. “The brands doing it best are tearing down internal silos. CX, digital, marketing, they are building integrated strategies around shared outcomes. If your teams are still working in isolation, the first step is to get everyone in a room and walk the customer journey together.”

Intent Over Metrics 

CX leaders should walk away with not just inspiration, but actionable strategies that elevate both business outcomes and the lived experience of customers

But is more data always the answer? Ben Phillips, Head of the CX Performance Centre at Fujitsu Europe, doesn’t think so.

“We’re drowning in data. Surveys, scores, dashboards, we don’t need more of them. What we need is clarity. We need to communicate to teams, clearly and simply, what customer experience looks like in their role.”

Phillips calls out one of the industry’s most enduring myths: that “CX is everyone’s job.”

“It’s a well-meaning sentiment, but in practice it becomes meaningless unless people understand what that actually requires of them. We need to stop speaking in generalities and start giving teams specific, role-relevant actions they can take.”

Why CEM Africa Matters Now 

Now in its 13th year, CEM Africa Summit has become the essential annual gathering for African CX leaders, and the 2025 edition is set to be the most strategic yet.

From AI-powered service design to cross-channel orchestration, and from privacy-by-design to customer trust recovery, the agenda features practical insights across financial services, retail, telecommunications, and public services.

“CX can be overwhelming,” says Naidoo, “especially with limited resources and high expectations. But CEM Africa is one of those rare spaces where the noise clears, and you get real answers to real problems.”

Ndlovu echoes the sentiment: “CX leaders should walk away with not just inspiration, but actionable strategies that elevate both business outcomes and the lived experience of customers.”

Ben Phillips sums it up succinctly: “This isn’t about hype. It’s about clarity and execution.”

The CEM Africa Summit 2025 takes place 20–21 August at the CTICC in Cape Town. For more information, visit www.CEMAfricaSummit.com.

Distributed by APO Group on behalf of VUKA Group.

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Venezuela Energy Week Confirms 19 August Date for Houston Industry Showcase

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Officially supported by Venezuela’s Ministry of Hydrocarbons and national oil company PDVSA, the Houston Industry Showcase will take place on 19 August, convening U.S. energy leaders ahead of Venezuela Energy Week 2027 in Caracas

HOUSTON, United States of America, August 10, 2026/APO Group/ –The organizers of Venezuela Energy Week (VEW) have confirmed that the Houston Industry Showcase will take place on 19 August 2026 at The Post Oak Hotel. Officially supported by Venezuela’s Ministry of Hydrocarbons and national oil company PDVSA, the event will bring together U.S. energy companies, investors and policymakers to explore commercial opportunities ahead of Venezuela Energy Week 2027 in Caracas in February.

The showcase will feature Minister of Hydrocarbons Paula Henao as a keynote speaker, providing an update on Venezuela’s energy priorities, investment agenda and opportunities for international partnership. Her participation underscores the country’s commitment to strengthening engagement with global industry as it seeks to expand production and unlock new upstream investment.

Bringing together exploration and production companies, independent operators, oilfield service providers, engineering firms, technology companies and financial institutions, the Houston Industry Showcase will examine opportunities across exploration, production optimization, infrastructure rehabilitation and field development.

As Venezuela works to increase oil and gas production, demand is expected to grow for the technical expertise of U.S. service providers in drilling, well intervention, completion services, production optimization, artificial lift, digital oilfield technologies and infrastructure rehabilitation. Houston-based industry leaders – including SLB, Halliburton, Baker Hughes, Weatherford and a broad network of EPC contractors, equipment manufacturers and specialized service companies – are well positioned to support the modernization of mature fields, improve operational efficiency and deliver the technologies and services needed for future upstream projects.

The Houston event follows a successful Industry Showcase in London, which brought together international investors, operators and energy service companies to explore Venezuela’s evolving investment landscape. Building on that momentum, the Houston edition will deepen engagement with the U.S. energy industry and strengthen commercial dialogue ahead of Venezuela Energy Week 2027.

Venezuela Energy Week – the country’s largest energy investment platform to date – has been confirmed for 22–25 February 2027 in Caracas. Organized by Energy Capital & Power, the event will bring together government leaders, investors and industry stakeholders from across the global energy value chain.

To register for the Houston Industry Showcase on August 19, visit https://apo-opa.co/4g0TncR. To learn more about delegate, sponsorship and partnership opportunities for the showcase or to secure your place at Venezuela Energy Week 2027 in Caracas, contact info@venezuelaenergyweek.com.

Supporting Venezuela’s Earthquake Recovery
Our thoughts are with the people and communities affected by the recent earthquakes in Venezuela. As the country begins the long process of recovery, we encourage members of the global energy community to support relief and reconstruction efforts through the CAF Recovery and Reconstruction Fund for Venezuela, which channels contributions from individuals, companies and organizations to emergency assistance, essential services and long-term rebuilding efforts.

To learn more or make a contribution, please visit the CAF Recovery and Reconstruction Fund for Venezuela (https://apo-opa.co/4hkvteE).

Distributed by APO Group on behalf of Energy Capital & Power.

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Islamic Development Bank Institute (IsDBI) Secures New Patent for Smart Stabilization System from Intellectual Property Office of Singapore

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IsDBI

The Smart Stabilization System is a pioneering digital market infrastructure designed to stabilize asset markets by intelligently managing supply-demand gaps and mitigating excessive volatility

JEDDAH, Saudi Arabia, August 10, 2026/APO Group/ –The Islamic Development Bank Institute (IsDBI) (https://IsDBInstitute.org) is pleased to announce that the Intellectual Property Office of Singapore (IPOS) has granted a new patent for its innovative Smart Stabilization System.

 

The patent was granted on 10 July 2026 under Singapore Patent No. 10202250873B for the invention titled “A Computer Network Stabilization System and Method.” The patent application was filed on 1 September 2022 and was formally granted following a comprehensive review process.

This achievement reflects our commitment to translating pioneering research into practical solutions that contribute to economic resilience and sustainable development

The Smart Stabilization System is a pioneering digital market infrastructure designed to stabilize asset markets by intelligently managing supply-demand gaps and mitigating excessive volatility. Leveraging sophisticated algorithms and advanced simulation models, the system is designed to anticipate supply and demand imbalances and implement programmable stabilization measures before they escalate into market disruptions.

Unlike traditional stabilization mechanisms that rely on capital reserves, buffer funds, or external interventions, the Smart Stabilization System introduces a next-generation framework for achieving autonomous market stabilization through proactive and programmed stabilization mechanisms. By incorporating distributed ledger technology and cryptographic trust mechanisms, the platform enhances transparency, trust, and operational resilience for digital asset and commodity markets.

The successful patent grant reflects IsDBI’s growing contribution to technological innovation and its commitment to developing knowledge-based solutions that address contemporary economic and development challenges.

Since filing the patent application back in 2022, the Institute has continued to advance the Smart Stabilization System through ongoing development and testing, aimed to expand its practical applications and support future capitalization opportunities. These advancements have positioned the system as a potentially transformative solution for enhancing stability and resilience in increasingly digital and interconnected economies.

Commenting on this occasion, Dr. Sami Al-Suwailem, Acting Director General of IsDBI, said, “The grant of this patent by the Intellectual Property Office of Singapore further strengthens the Institute’s position as a leader in developing innovative knowledge-based solutions that leverage modern technologies to address complex development challenges. This achievement reflects our commitment to translating pioneering research into practical solutions that contribute to economic resilience and sustainable development.”

Distributed by APO Group on behalf of Islamic Development Bank Institute (IsDBI).

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Liberia to Preview Next Oil & Gas Licensing Round Strategy at Houston Investor Day

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The Liberia Petroleum Regulatory Authority will host operators, investors and partners in Houston on August 19 to preview future licensing opportunities and showcase the exploration potential of its offshore basins

HOUSTON, United States of America, August 7, 2026/APO Group/ –The Liberia Petroleum Regulatory Authority (LPRA) will present its strategy for the country’s next offshore licensing round at Liberia Investor Day Houston on August 19, bringing together international exploration companies, investors, service providers and energy leaders to discuss the next phase of Liberia’s upstream development.

Hosted in partnership with Energy Capital & Power, the event will provide a platform for the LPRA, led by Director General Hon. Marilyn T. Logan, to outline Liberia’s regulatory framework, investment priorities and plans to attract new participation across the country’s offshore sector. Discussions will focus on upcoming licensing opportunities, exploration prospects and the subsurface data supporting future investment decisions.

Liberia’s offshore sector is entering a new phase of exploration activity, with renewed international participation and a growing pipeline of opportunities. Following the award and ratification of eight Production Sharing Contracts in 2025, Liberia has re-established itself as a frontier exploration destination, with international operators advancing work programs designed to further evaluate the country’s petroleum potential. TotalEnergies is progressing exploration activities that include offshore geochemical surveys, 3D seismic acquisition and seabed mapping, while Oranto Petroleum has also signed contracts to explore Liberia’s offshore.

At the Liberia Investor Day Houston, the LPRA will provide industry stakeholders with insight into the priorities shaping the next licensing round, including the anticipated process, qualification requirements, available acreage and access to technical data. The engagement will give prospective investors a clearer view of Liberia’s exploration landscape and the opportunities emerging across its offshore basins.

The event will also facilitate direct dialogue between LPRA and the global upstream community, connecting companies with policymakers and industry stakeholders involved in shaping Liberia’s next chapter of petroleum development.

As exploration companies continue to seek new frontier opportunities, Liberia Investor Day Houston will highlight the role of regulatory certainty, data availability and strategic partnerships in unlocking long-term investment across Liberia’s offshore sector.

Registration is now open for attendees. Companies interested in Liberia’s emerging offshore opportunities are invited to join LPRA, investors and upstream leaders in Houston for insights into the country’s licensing strategy and exploration outlook. For more information contact info@energycapitalpower.com.

Distributed by APO Group on behalf of Energy Capital & Power.

 

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