WhatsApp, Dis-Chem, FlySafair highlight South Africa as setting the pace for Chat Commerce globally
JOHANNESBURG, South Africa, September 23, 2022/APO Group/ —
Clickatell (www.Clickatell.com), a CPaaS innovator and Chat Commerce leader, discussed with attendees at its Connect Interact and Transact (CIT) annual Joburg event on Tuesday the new era of Chat Commerce and how businesses can lay the groundwork for a completely new way of serving customers. Big name local brands also gave real-world insight into how they are turning their chat channels into robust, personal customer experiences at scale and generating new revenue streams.
Titled “Turning Conversations into Commerce”, the event was attended by an impressive list of business and technology leaders from across the continent and was moderated by Werner Lindemann, Clickatell’s Senior Vice President Enterprise Sales: Growth Markets.
Guest speaker, Bronwyn Williams, futurist, economist, and business trends analyst, shared a fascinating look into the future of technology and the many exciting opportunities that lie ahead.
Williams pointed out that through the use of rapidly evolving AI and other technologies, chat is becoming increasingly intuitive. However, she noted that while the aim of the new technology was to make chatbots almost indistinguishable from humans, “any effective anticipatory communications with customers must happen in real-time and, most importantly, where they are and in a way that feels natural and not disruptive.” She summed up her presentation urging business leaders to carefully consider how they automate to optimise cost savings, while still maintaining a sustainable, human connection with their customers.
Building on these insights, Pieter de Villiers, Co-Founder and CEO at Clickatell, took a closer look at what happens when brands engage with their customers where they are, building on ‘the convenience revolution’, first put forward by Shep Hyken.
De Villiers opened by challenging the audience to question the real value of time and how their customers weighed up the value of convenience.
“As anyone in retail will tell you, location, location, location is everything. And, with chat now having almost twice the number of active users than the internet, there can be no better place than the address book of your customers– the most valuable location of all,” de Villiers said.
De Villiers pointed out that the features from mega platforms, Meta and WhatsApp, would take Chat Commerce to a whole new level, saying that soon there would be nothing that could be done on the internet that couldn’t be done on chat.
“Convenience is not difficult to achieve. If you meet your customers where they are, not only can you build a closer, more authentic engagement with them, but you’re giving them back the one thing that we all crave, time,” he shared.
The chat industry is currently valued at around eighty billion dollars and it’s no surprise that brands want to use this as a catalyst for their digital transformation
A robust panel debate followed, allowing Clickatell clients and partners to share their experiences and learnings with the audience.
Looking at the value of chat, Daniela Birnbaum, Channel Partner Manager at WhatsApp EMEA, sang the praises of local brands who she said are leading the charge when it comes to building a strong WhatsApp channel. She also noted that South Africa is ahead of many other EMEA regions when it comes to chat adoption.
Gareth Bray, BD & Partnerships Lead EMEA – Business Messaging Group for Meta, went on to share that the rapid advancement in features had catapulted WhatsApp from a simple text channel to a customer engagement platform where brands can very effectively create personal relationships with their customers.
It is this ability to personalise communication that has allowed local airline, FlySafair to take its digital offering to the next level.
“It doesn’t matter where I made my booking, when I type ‘Hi’ in the WhatsApp channel it will immediately be able to access my booking. We have been particularly excited about how fast we can roll out new features on the channel and being able to reduce the call centre engagement has massively benefited the customers and our business,” explained Eswee Vorster, Executive Manager and CIO at FlySafair.
Turning to how local retail brands had adopted chat, Lynne Blignaut, Head of Loyalty and Customer Rewards at Dis-Chem shared that enabling customers to order chronic prescription medication over WhatsApp has been a game changer.
“Typically we only see 50% of people actually adhere to their chronic medication for a maximum of six months of the year. Being able to reach more people and ensure they adhere to their chronic medication and stay healthy, by expanding the platforms that they can use to order their medication without standing in a queue is a big leap forward. Of course, adding a payment option to this will make a big impact on the overall customer journey, and we are really looking forward to seeing this happen,” she shared.
De Villiers summed up the conversation saying: “WhatsApp is pervasive and safe. We see adding embedded payments as the logical next step and we have no doubt that this will be the one transformative thing that will keep customers engaged and a bold step into the convenience revolution.”
The night culminated with the presentation of three Chat Commerce awards. The first went to FlySafair, who are now running all their day of operation messages on WhatsApp. The second went to aYo Holdings, which uses WhatsApp to onboard its more than 12 million microinsurance clients. Finally, the Chat Commerce Innovator of the Year was awarded to Imperial Logistics, for its use of chat platforms in a B2B environment.
Wrapping up Lindemann said: “The chat industry is currently valued at around eighty billion dollars and it’s no surprise that brands want to use this as a catalyst for their digital transformation. The continued advances made by WhatsApp provide the ideal platform for our clients to turn their imagination into reality and we expect many more ground-breaking use cases to emerge over the next 12 months.”
For more information on how Chat Commerce can help your business connect with your customers visit www.Clickatell.com.
The Application Configurator is a free tool that enables engineers to generate a complete, validated bill of materials for grid-feeding protection systems in minutes rather than hours
CAPE TOWN, South Africa, April 7, 2026/APO Group/ –As distributed energy resources (DERs) scale rapidly across Africa and globally, the pressure to design safe, compliant and grid-stable protection systems has never been greater. ABB, a global leader in electrification solutions for the energy transition, is meeting this challenge head-on with its Application Configurator.
The Application Configurator is a free tool that enables engineers to generate a complete, validated bill of materials for grid-feeding protection systems in minutes rather than hours.
In an exclusive interview with ESI Africa (published by VUKA Group), 3 experts unpack how DER is reshaping the electricity network and how a smart solution makes the connection quick and manageable.
DERs are reshaping the grid — and testing its limits
Rising DER penetration is fundamentally reshaping grid dynamics and challenging existing infrastructure. Grid-feeding protection (which prevents faults and islanding) is increasingly difficult to implement given the diversity of grid codes, architectures and regional standards. Designing flexible, adaptive solutions is now essential to maintaining grid stability while keeping projects on schedule.
Africa’s energy transition: opportunity and complexity
South Africa exemplifies both the scale of opportunity and the complexity of the challenge. The country is integrating a rapidly growing installed base of distributed energy resources into an already strained electricity grid. Grid connection capacity has long been a bottleneck, but a major national upgrade programme — encompassing new long-distance transmission lines and expanded large-scale transformer capacity — is now underway. This decade-long effort aims to ease severe congestion, address structural capacity constraints, and lower barriers to connecting new renewable projects.
Although national loadshedding has been suspended since late March 2024, load reduction remains common in areas where local networks risk overloading. In this environment, grid-feeding protection systems play a critical role: they help stabilise installations during periods of high stress and protect vulnerable infrastructure from failure.
Why automatic disconnection is non-negotiable
When DERs remain connected during a grid fault, they can amplify the problem rather than help contain it. If a localised grid issue occurs while DERs continue feeding power into an unstable system, what begins as a minor disturbance can escalate into a major disruption. Grid-feeding protection systems detect voltage and frequency deviations instantly, isolating DERs before cascade failures can develop — protecting both grid stability and worker safety.
Application Configurator: from hours to minutes
Selecting the right products for a grid-feeding system has traditionally been a time-consuming and error-prone process, requiring engineers to cross-reference extensive datasheets, technical catalogues and multiple product families. ABB’s Application Configurator fundamentally changes this workflow.
Through a guided four-step process, the tool automatically proposes the optimal electrical architecture based on project-specific parameters — including grid code standards, generation power, backup and interface devices, inverter details, short-circuit levels, and connection configuration. It draws on ABB’s full product portfolio and built-in engineering expertise to recommend protection devices, interface relays, disconnecting devices, surge protection, accessories, and communication or monitoring options.
The configurator automatically verifies selectivity, protection coordination, short-circuit withstand ratings, interface protection requirements, and component compatibility — significantly reducing the risk of mis-sizing or design errors. Users retain full flexibility to adjust quantities, swap components, or add accessories at any stage, with recommendations updating instantly. The output is a complete, validated bill of materials tailored to the specific project.
Free access for all engineers
Application Configurator is available at no cost to any engineer or project team, whether existing ABB customers or those new to ABB solutions. Users simply create an account, input their project details, and begin configuring immediately. No prior ABB relationship is required.
Upcoming webinar: design grid-feeding protection systems
ABB is hosting a webinar on 15 April 2026 demonstrating how Application Configurator simplifies and accelerates the design of compliant grid-feeding protection systems. The session will cover how the tool ensures safety, grid stability, availability, and power continuity across a range of project types.
About the experts:
Flurina Heuberger is Solution Product Manager at ABB Electrification, focusing on business strategy and innovation in the Solar, BESS, and Hydrogen sectors. Maciej Maselek is Functional Analyst for the Application Configurator at ABB Electrification, where he ensures a seamless user experience and efficient application configuration. Elvis Khumalo is Product Marketing Specialist for Low Voltage Products at ABB Electrification in South Africa, specialising in motor control, protection products, and solutions across industry segments.
As Equatorial Guinea advances third-party gas agreements and infrastructure plans, its hub ambitions will be showcased at the Invest in African Energy Forum, with Minister Antonio Oburu Ondo and senior industry leaders confirmed to attend
PARIS, France, April 7, 2026/APO Group/ –Equatorial Guinea is moving from strategy to execution in its bid to become a regional gas hub. A series of agreements signed in early 2026 – covering cross-border supply, upstream participation and infrastructure utilization – are positioning the country to monetize gas through existing assets and regional aggregation.
This agenda will take center stage at the Invest in African Energy (IAE) Forum in Paris, where Equatorial Guinea will feature in a dedicated Country Spotlight session led by Antonio Oburu Ondo, Minister of Mines and Hydrocarbons. With participation from key industry players, including Panoro Energy and Perceptum, EG Ronda bid round organizer, the forum will provide a platform to outline the country’s gas sector repositioning and where investors can engage.
Momentum behind this model has accelerated in recent months. In February 2026, Equatorial Guinea and Cameroon signed a unitization agreement to jointly develop the cross-border Yoyo-Yolanda gas fields, estimated to hold around 2.5 trillion cubic feet of gas. Production from the project is slated to feed directly into Equatorial Guinea’s Punta Europa complex, reinforcing the country’s hub strategy without requiring standalone export infrastructure.
Simultaneously, the government strengthened domestic supply through a Heads of Agreement with Chevron to expand the Aseng gas project, increasing GEPetrol’s stake from 5% to over 30%. This not only stabilizes production but also secures additional feedstock for downstream processing, linking upstream development directly to the hub model.
Rather than focusing on new LNG developments, Equatorial Guinea is aggregating domestic and regional gas volumes to maximize existing infrastructure. At the core of this approach is the Punta Europa complex on Bioko Island, one of sub-Saharan Africa’s most advanced gas processing hubs, with LNG, methanol and LPG facilities already in place. The current challenge is securing reliable feedstock as output from legacy fields such as Alba declines.
The Gas Mega Hub initiative offers a faster, more cost-effective route to monetization. By processing third-party volumes from Cameroon, and potentially Nigeria, the country can leverage existing facilities while avoiding the risks and capital intensity of greenfield LNG projects. This approach opens a spectrum of investment opportunities across gas aggregation, transport, processing and downstream integration, often structured through commercially aligned frameworks that reduce execution risk.
Policy and regulatory support are central to this transition. The Ministry of Mines and Hydrocarbons has prioritized regulatory alignment and cross-border cooperation, recognizing that successful hub development depends as much on enabling frameworks as on physical infrastructure. The recent agreements reflect growing clarity and investor confidence.
For the global investment community, IAE 2026 offers a strategic opportunity to engage directly with government and operators shaping the hub model. The participation of both policymakers and companies active in the sector reinforces the credibility and immediate relevance of Equatorial Guinea’s strategy.
Equatorial Guinea is no longer waiting for new discoveries to drive growth. By leveraging existing infrastructure, securing regional supply and building flexible commercial models, the country is positioning itself as a critical node for gas monetization in West Africa. Success here could extend the life of its assets while establishing a platform for regional energy trade.
IAE 2026 (https://apo-opa.co/41nyEZQ) is an exclusive forum designed to connect African energy markets with global investors, serving as a key platform for deal-making in the lead-up to African Energy Week. Scheduled for April 22–23, 2026, in Paris, the event will provide delegates with two days of in-depth engagement with industry experts, project developers, investors and policymakers. For more information, visit www.Invest-Africa-Energy.com. To sponsor or register as a delegate, please contact sales@energycapitalpower.com.
Distributed by APO Group on behalf of Energy Capital & Power.
Y Combinator-backed Grey now supports direct Canadian Dollar transfers to any Canadian bank account, starting at $2.50, with Interac delivering funds in minutes
SAN FRANCISCO, United States of America, April 7, 2026/APO Group/ –Sending money to Canada has been harder than it should be. Wire queues, unpredictable fees, days of uncertainty, whether you’re supporting family in Ontario, paying a Canadian contractor, or settling a business invoice. Starting today, Grey (https://Grey.co) users can send Canadian Dollars directly to any Canadian bank account, arriving in minutes via Interac for $3.00, or the next business day via bank transfer for $2.50. No percentage fee. No wire delays.
Canada is home to one of the world’s most diverse diaspora populations, with communities from Nigeria, India, the Philippines, and other emerging markets deeply connected to their homes. The corridor has been dominated by legacy services that charge $15-30 on a typical $500 transfer and settle in days. Grey’s flat fee and Interac delivery address both problems at once.
From Lagos to Mumbai to Manila, our users had someone in Canada they needed to pay, but no good way to do so
The Interac integration matters more than the price. Interac is the payment rail built into the daily financial life of virtually every Canadian bank account holder, the same network used for everyday domestic payments. When Grey settles through Interac, the transfer doesn’t enter a wire queue. It moves the way domestic payments do: fast, confirmed, and predictable. Recipients don’t need a new app or account. The money arrives at the bank, where they already have an account.
“Canada kept coming up. From Lagos to Mumbai to Manila, our users had someone in Canada they needed to pay, but no good way to do so. Expensive wires, slow settlement, no certainty. We fixed that,” said Idorenyin Obong, CEO and co-founder of Grey.
The service supports all Canadian banks for both personal and business accounts and joins Grey’s local-currency transfer network across 170+ destinations. Users can send from USD, EUR, GBP, or NGN balances, with individual transaction limits of $10,000 CAD and business limits of up to $100,000 CAD via bank transfer. Grey holds a Money Service Business license from FINTRAC in Canada and FinCEN in the USA.
Download the Grey app on iOS or Android, or visit https://Grey.co to send your first transfer to Canada.
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