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Among IT Decision-Makers, 85% See Urgent Shift in Focus to Consumers’ Digital Experiences in New “Reprogramming the Enterprise”

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IT Industry - WSO2

While a majority of 500 IT decision-makers agree on the priority around delivering digital experiences, the survey revealed gaps in organizational readiness – Report by WSO2

In a survey of 500 IT decision-makers, 85% agree that there is an urgent shift toward focusing on consumers’ digital experiences. Moreover, 73% of respondents say that the move to focus on the digital experience in their own organization was sudden. The survey was conducted for a new report from WSO2, “Reprogramming the Enterprise: Keeping Pace with the Wave of Innovation.” The results highlight the factors that organizations must consider as they deliver innovative and differentiated digital experiences for their customers.

Most of the decision-makers surveyed indicate that the accelerated use of digital channels is reshaping both their organizational and technology strategies. The report from WSO2, a leader in digital transformation technology, examines these IT professionals’ strategies, as well as the roadblocks they face in delivering new digital experiences today. The full report can be downloaded here.

Driving Customers’ Digital Experiences

How well do enterprises understand customer’s digital experiences? It depends on who you ask. Among C-level executives, 52% say their organization understands its customers’ digital experiences extremely well compared to 30% of directors and 22% of managers. The responses suggest a possible disconnect between top decision-makers and those who are more closely involved with improving customers’ experiences on a daily basis.

However, the vast majority of IT decision-makers agree that four factors are key to driving better digital experiences, as well as gaining and maintaining a competitive advantage: improved security (90%), cloud adoption (89%), API integration (82%), and total data control (81%).

Seeking Ways to Speed Innovation

The push to accelerate innovation is putting additional pressures on enterprises already facing a shortage of software developers. In fact, 51% of IT decision-makers say the talent shortage of developers has had a negative impact on their business. Over half (54%) of respondents say that the shortage of developers has delayed projects and reduced productivity while 48% report that it has slowed the pace of innovation.

To address the shortage, enterprises are relying on a combination of staffing, professional development, and technology strategies. Among IT decision-makers, 40% report that they are increasing automation, and 87% think it is likely that more non-developers will use low-code or no-code development tools over the next three years. Meanwhile 54% of respondents say their organization is training other employees on developer skills, and 65% identify cloud native development as the developer skill their organization is most in need of.

“For the majority of survey respondents, the ability to rapidly deliver innovative digital experiences is becoming a critical factor in their ability to compete,” said Eric Newcomer, WSO2 chief technology officer. “Cloud native benefits, such as scale, resilience and agility, are integral to the experience, but not easy to achieve. Automating deployment is also essential but adds a complexity of its own. Developers, especially those with these skills, are in short supply, and need better tools to compete and succeed.”

About the Survey

The survey for the Reprogramming the Enterprise report was conducted by LEWIS Research on behalf of WSO2. The survey of 500 IT professionals included IT decision-makers and IT architects at organizations in the United States with 250 or more employees.

About WSO2

Founded in 2005, WSO2 enables thousands of enterprises, including hundreds of the world’s largest corporations, top universities, and governments, to drive their digital transformation journeys—executing more than 18 trillion transactions and managing more than 500 million identities annually. Using WSO2 for API management, integration, and customer identity and access management (CIAM), these organizations are harnessing the full power of their APIs to securely deliver their digital services and applications. Our open-source, API-first approach to software that runs on-premises and in the cloud helps developers and architects to be more productive and rapidly compose digital products to meet demand while remaining free from vendor lock-in. WSO2 has over 900 employees worldwide with offices in Australia, Brazil, Germany, India, Sri Lanka, the UAE, the UK, and the US. Visit  https://wso2.com to learn more. Follow WSO2 on LinkedIn and Twitter.

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Azentio expands its leadership team with 2 new appointments

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Women in leadership takes centre stage as Azentio welcomes Aarthi Ramesh and Emma Foley

SINGAPORE, Singapore, July 4, 2024/APO Group/ — 

Azentio Software (“Azentio“) (https://apo-opa.co/3XVs4JH)- a leading end-to-end software company specializing in the BFSI sector, today announced the appointment of Aarthi Ramesh as Chief Customer Officer and Emma Foley as Chief Marketing Officer.

Ramesh joins Azentio with over two decades of experience in the IT industry, both within the services and SaaS space. Most recently she served as Vice President at Freshworks, managing a large portfolio of strategic accounts across Asia Pacific, Middle East and Africa. During this time, she contributed significantly to the company’s growth, including as Head of GTM Operations, where she played a pivotal role in scaling the operations function and aligning it with the company’s IPO objectives. Prior to Freshworks, Aarthi had a long successful stint with Cognizant as global COO for a large business unit.

At Azentio, Ramesh will primarily be focused on delivering excellence in customer success. In her role, Aarthi will ensure customer satisfaction and retention by overseeing all customer-facing activities. This includes managing customer success teams, support services, and customer experience strategies to ensure seamless onboarding, adoption and ongoing engagement with Azentio products suite.

Aarthi and Emma are both driven and effective leaders who bring a wealth of experience, vision and innovation that will play a pivotal role in shaping the future of Azentio

Commenting on the announcement, Aarthi said, “I am delighted to join Azentio and lead our efforts towards achieving complete customer centricity. With my extensive background in both product and services and my dedication to driving customer success, I am confident I can significantly benefit both our business and our customers.”

Foley brings with her over 20 years of B2B marketing experience primarily focused on the tech space in the MEA, APAC and European markets. Most recently serving as the Head of Marketing for Europe, Middle East & Africa at Temenos, Foley is immersed in building high performing teams to drive transformative marketing models. Her expertise in leveraging data analytics to enhance marketing efficiency and effectiveness is expected to play a pivotal role in shaping Azentio’s marketing strategies into the future.

Her primary focus will be in ensuring Azentio’s value propositions are clear, compelling, and simple for customers as well as supporting the business in its strategic growth plans throughout the Middle East, Africa and South East Asia, with a significant focus on digital marketing technology as well as data-driven marketing initiatives.

Speaking about her appointment Foley commented, “I am thrilled to join Azentio, a company I have known and regarded highly for its cutting-edge solutions and customer-first approach. I look forward to leveraging my experience to contribute towards the company’s growth, driving marketing strategies that resonate with our customers and set new standards in the industry.”

Sanjay Singh, CEO at Azentio added, “Aarthi and Emma are both driven and effective leaders who bring a wealth of experience, vision and innovation that will play a pivotal role in shaping the future of Azentio. As our company continues to grow, I am confident that both of these leaders will help us to achieve Azentio’s vision and growth ambitions while championing innovation and a customer first mindset.”

Distributed by APO Group on behalf of Azentio Software Private Limited.

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Emerson Partners with MSTelcom to Provide Advanced Industrial Automation in Angola

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Agreement allows MSTelcom to support regional customers in Angola with advanced automation software and technologies to drive high performance industrial operations

LUANDA, Angola, July 1, 2024/APO Group/ — 

MSTelcom, a subsidiary of the Sonangol Group, has chosen Emerson (www.Emerson.com) to provide the company’s full automation portfolio for energy and industrial customers in Angola, further advancing the country’s objectives of leadership in hydrocarbon production. Emerson, a global leader in automation technology and industrial software, announced their collaboration aimed at expanding MSTelcom’s ability to provide engineering services to energy and industrial customers.

The alliance enables MSTelcom to provide the latest automation technologies to help the firm’s clients improve energy production, equipment availability, production optimization, safety and environmental sustainability.

Our work together will bridge MSTelcom’s information technology expertise with Emerson’s advanced automation portfolio

Automation is increasingly seen as a key enabler for leaders like Sonangal to maximize production performance like oil and gas recovery, while also advancing their commitments for emissions reductions. Emerson’s portfolio is expected to provide advanced automation to MSTelcom, supporting their leadership in engineering and communications services and vision of continuous innovation and sustainability.

“This partnership with Emerson is a significant milestone that will allow MSTelcom to incorporate cutting-edge automation solutions as well as improve our operational efficiency by providing our customers with industry-leading automation software and technologies.” said Felisberta de Jesus, president of the executive board of MSTelcom.

“Our work together will bridge MSTelcom’s information technology expertise with Emerson’s advanced automation portfolio,” said Mathias Schinzel, president of Emerson in Middle East & Africa. “Together, our aim is to help modernize the Angolan energy and industrial infrastructure with the latest innovations for sustainable and reliable performance, helping reinforce Angola’s global leadership in energy production through digital transformation.”

Distributed by APO Group on behalf of Emerson

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Inspiring Young Minds: Canon and Greenwood House School Introduce Canon Academy Juniors Programme to Spark Interest in Photography

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The programme, offers two classes tailored to different age groups (8-12 and 13-16) which provide kids and teens with hands-on photography skills

DUBAI, United Arab Emirates, July 1, 2024/APO Group/ — 

The Canon Academy Juniors programme (www.Canon-CNA.com) believes in teaching our youth to empower them and give them confidence by fostering a new hobby and developing their creative skills; The programme, offers two classes tailored to different age groups (8-12 and 13-16) which provide kids and teens with hands-on photography skills.

Canon Central and North Africa (CCNA) is thrilled to announce a partnership with Greenwood House School in Lagos, Nigeria, through it’s Canon Academy Juniors Programme. This collaborative initiative aims to inspire and empower young learners by igniting their passion for photography through engaging and interactive sessions led by certified Canon trainers.

Rashad Ghani, B2C Business Unit Director at Canon Central and North Africa shared his excitement regarding the collaboration, remarking, “Our partnership with Greenwood House School through the Canon Academy Juniors Programmes is a testament to our commitment to nurturing creativity and talent. These workshops provide a wonderful opportunity for youngsters to discover a new hobby, develop their creative skills, and forge a lifelong love for photography. 

“This collaboration aligns seamlessly with both organisations’ missions to provide quality education to individuals and develop creative skills. We are confident that these workshops will equip participants with the necessary skills and knowledge to unlock their creative potential to further explore the photography field.”  

What makes this collaboration truly unique is the direct hosting of two photography workshops on the premises of Greenwood House School. This approach facilitates seamless integration of the programme into the school environment, promoting a collaborative learning experience.  

These workshops provide a wonderful opportunity for youngsters to discover a new hobby, develop their creative skills, and forge a lifelong love for photography

Rashad adds further, “Education plays a vital role in fulfilling Canon’s values of creating a strong, knowledgeable, and inspired community where there is a shared passion for photography, videography, and printing. Our approach to education on the African continent aligns with Canon’s corporate philosophy, Kyosei, which is a Japanese concept meaning, living and working together for the common good. Through our educational programmes we bring to life our commitment to sustainability, how we work together, and our desire to create an environment for everyone to thrive and grow.” 

The workshops were specifically tailored for two distinct age groups: 8-12 years old and 13-16 years old, ensuring that the content is age-appropriate and fitting for all participants. Each cycle of the programme consisted of four sessions which spanned from May 4th to May 25th and from June 1st to June 22nd.

The young participants engaged in practical training sessions and learnt important skills such as how the camera works, and basic camera modes, while gaining confidence to take photos. They also learnt about framing, landscape, portraits, visual storytelling, and much more. It was an excellent opportunity for the participants to explore a new creative hobby and gain valuable skills that could help them in the future.  

The culmination of the workshops will be celebrated through a captivating photo exhibition at the school, where the best works of the participating students will be showcased, highlighting their creativity and achievements.  

Mr. R. Cilliers, Principal, Greenwood House School: “We are ecstatic to join hands with Canon in introducing the Canon Academy Juniors Programme at the school. This partnership promises an exhilarating journey for our learners, offering them an enriching experience in the world of photography. We are eager to witness the transformative impact that this experience will have on their confidence, creativity, and passion for photography.” 

Greenwood House School, situated in Parkview Estate, Ikoyi, Lagos, is recognized for its commitment to excellence in primary education. Catering to children aged 3 months to 10 years old, it offers classes from Creche to Primary, embracing diversity of cultural and religious backgrounds. Its dedication to quality education has garnered respect within Nigeria’s educational landscape.

Click here to learn more about Canon Academy Juniors: https://apo-opa.co/3L66Bpz  

Distributed by APO Group on behalf of Canon Central and North Africa (CCNA).

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