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Among IT Decision-Makers, 85% See Urgent Shift in Focus to Consumers’ Digital Experiences in New “Reprogramming the Enterprise”

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IT Industry - WSO2

While a majority of 500 IT decision-makers agree on the priority around delivering digital experiences, the survey revealed gaps in organizational readiness – Report by WSO2

In a survey of 500 IT decision-makers, 85% agree that there is an urgent shift toward focusing on consumers’ digital experiences. Moreover, 73% of respondents say that the move to focus on the digital experience in their own organization was sudden. The survey was conducted for a new report from WSO2, “Reprogramming the Enterprise: Keeping Pace with the Wave of Innovation.” The results highlight the factors that organizations must consider as they deliver innovative and differentiated digital experiences for their customers.

Most of the decision-makers surveyed indicate that the accelerated use of digital channels is reshaping both their organizational and technology strategies. The report from WSO2, a leader in digital transformation technology, examines these IT professionals’ strategies, as well as the roadblocks they face in delivering new digital experiences today. The full report can be downloaded here.

Driving Customers’ Digital Experiences

How well do enterprises understand customer’s digital experiences? It depends on who you ask. Among C-level executives, 52% say their organization understands its customers’ digital experiences extremely well compared to 30% of directors and 22% of managers. The responses suggest a possible disconnect between top decision-makers and those who are more closely involved with improving customers’ experiences on a daily basis.

However, the vast majority of IT decision-makers agree that four factors are key to driving better digital experiences, as well as gaining and maintaining a competitive advantage: improved security (90%), cloud adoption (89%), API integration (82%), and total data control (81%).

Seeking Ways to Speed Innovation

The push to accelerate innovation is putting additional pressures on enterprises already facing a shortage of software developers. In fact, 51% of IT decision-makers say the talent shortage of developers has had a negative impact on their business. Over half (54%) of respondents say that the shortage of developers has delayed projects and reduced productivity while 48% report that it has slowed the pace of innovation.

To address the shortage, enterprises are relying on a combination of staffing, professional development, and technology strategies. Among IT decision-makers, 40% report that they are increasing automation, and 87% think it is likely that more non-developers will use low-code or no-code development tools over the next three years. Meanwhile 54% of respondents say their organization is training other employees on developer skills, and 65% identify cloud native development as the developer skill their organization is most in need of.

“For the majority of survey respondents, the ability to rapidly deliver innovative digital experiences is becoming a critical factor in their ability to compete,” said Eric Newcomer, WSO2 chief technology officer. “Cloud native benefits, such as scale, resilience and agility, are integral to the experience, but not easy to achieve. Automating deployment is also essential but adds a complexity of its own. Developers, especially those with these skills, are in short supply, and need better tools to compete and succeed.”

About the Survey

The survey for the Reprogramming the Enterprise report was conducted by LEWIS Research on behalf of WSO2. The survey of 500 IT professionals included IT decision-makers and IT architects at organizations in the United States with 250 or more employees.

About WSO2

Founded in 2005, WSO2 enables thousands of enterprises, including hundreds of the world’s largest corporations, top universities, and governments, to drive their digital transformation journeys—executing more than 18 trillion transactions and managing more than 500 million identities annually. Using WSO2 for API management, integration, and customer identity and access management (CIAM), these organizations are harnessing the full power of their APIs to securely deliver their digital services and applications. Our open-source, API-first approach to software that runs on-premises and in the cloud helps developers and architects to be more productive and rapidly compose digital products to meet demand while remaining free from vendor lock-in. WSO2 has over 900 employees worldwide with offices in Australia, Brazil, Germany, India, Sri Lanka, the UAE, the UK, and the US. Visit  https://wso2.com to learn more. Follow WSO2 on LinkedIn and Twitter.

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Tech

Huawei’s Bangkok Launch Ignites All-Scenario Intelligence, Opening a New Chapter of Smart Life

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BANGKOK, THAILAND – Media OutReach Newswire – 7 May 2026 – On May 7, 2026, Huawei held the “Now Is Your Spark” global product launch in Bangkok, Thailand, where they officially unveiled the HUAWEI MatePad Pro Max, HUAWEI WATCH FIT 5 Series, HUAWEI WATCH GT Runner 2 Racing Legend Edition, and other innovative products. With all-scenario technology, these devices serve as a genuine extension for global users to explore the world and express themselves.

An ultra-slim flagship tablet setting new benchmarks in mobile productivity

Huawei globally debuted the HUAWEI MatePad Pro Max at this launch. Combining refined design, a premium display, PC-level productivity, and a full suite of creative tools, the HUAWEI MatePad Pro Max provides flagship tablet performance in a remarkably thin and light form factor. At 499g and measuring a mere 4.7 mm thick, even the exclusive PaperMatte Edition weighs just 509g, HUAWEI MatePad Pro Max is the thinnest and lightest tablet among the 13-inch+ tablet.

Smart wearables refreshed for the next generation

Huawei has introduced a fresh lineup of smart wearables tailored for the young generation. The HUAWEI WATCH FIT 5 Series retains its iconic square design, now enhanced with a sleek, vibrant aesthetic. It guides users through engaging and accessible mini-workouts, encouraging a more active lifestyle. The series also supports a wide range of competitive sports, including cycling, golf, trail running, and tennis. With advanced tracking, analysis, and guidance features, it caters to diverse needs, from daily fitness routines to competitive sport.

Debuting at this event, the HUAWEI WATCH GT Runner 2 Racing Legend Edition is a professional running watch that embodies the look and feel of marathon racing. It features a new single running ability index (RAI) and a professional Training Camp Dashboard, giving runners deeper data insights to train smarter and race harder.

Huawei partnered with renowned jewelry designer Francesca Amfitheatrof to launch the HUAWEI WATCH ULTIMATE DESIGN Spring Edition. Inspired by the blooming beauty of spring, this design features 99 natural diamonds and diamond-cut sapphire glass, a wearable celebration of feminine strength and vitality.

Huawei has also unveiled new premium flagship kids watches: the HUAWEI WATCH KIDS X1 Series. Equipped with a front and rear high-definition camera setup, it features a 110° ultra-wide-angle front camera and a 1.82-inch AMOLED screen, offering a larger display and broader field of view. The device also includes a detachable and rotatable device body and AR fun feature, enabling kids to capture every precious moment of their explorations.

A new phone experience for the diverse needs of young users

Huawei officially launched the HUAWEI nova 15 Max, redefining the experience for a generation that plays hard and shoots sharp. Equipped with a 50 MP RYYB Ultra Vision Camera, it delivers true-to-life colors even in low light or backlit conditions. The 8,500 mAh Super Battery powers all-day use, eliminating battery anxiety. The Extra-Durable Body is drop-resistant, so everyday bumps are no longer a worry. Combined with a Vivid OLED Screen and Symmetrical Stereo Dual Speakers, an immersive audio-visual experience is always within reach. From photography to battery life, and from durability to audio-visuals, the HUAWEI nova 15 Max continuously empowers every passion.

From flagship tablets to smartwatches designed for children, Huawei’s connected device ecosystem continues to expand its presence in the daily lives of users around the world. Huawei remains committed to technology that is not only useful, but genuinely enriching, technology that ignites inspiration. Huawei looks forward to continued collaboration with users around the world, helping people live and work better, wherever they are.

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AI-powered measurement enables faster, more responsive decisions but poses transparency and control risks

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WARC releases The Future of Measurement 2026, exploring emerging trends in media and creative measurement

7 May 2026 – As marketing measurement continues to evolve, WARC, the global authority on marketing effectiveness, has today released The Future of Measurement 2026, a report that explores the latest emerging trends in media and creative measurement. It focuses on three key areas: the shift to outcomes measurement; how AI is moving measurement upstream; and the rise of creative intelligence.

Paul Stringer, Managing Editor Research and Insights, WARC, says: “Marketing measurement is no longer just about understanding what happened, but enabling better decisions about what to do next. Traditional approaches – based on attribution, proxy metrics, and post-hoc reporting – are becoming less relevant. Rapid advances in AI are enabling a more dynamic, continuous optimisation of both media and creative. However, the foundational challenges of transparency, governance, and data quality need to be addressed.

“This report explores the key trends shaping this new era of marketing measurement highlighting the fundamental questions and decisions that marketers need to act on.”

Key trends set to shape the measurement landscape over the next 12 months are:

Outcomes measurement gathers pace

Media is increasingly bought against outcomes, driven by greater access to data, digital platforms, and ROI pressures. But the ability to measure and optimise against them is developing unevenly across the ecosystem.

Digital platforms are embedding real-time, outcome-based optimisation directly into their advertising systems, while legacy media are still evolving from an audience-based measurement towards proving their impact using experiments and advanced modelling techniques. The result is a two-speed measurement landscape converging on the same goal: incremental growth.

With no single system providing a complete picture, and a lack of trust and transparency in data and attribution, particularly within digital platforms, marketers are advised to make independent validations and take a cross-platform approach that combine multiple data sources and insights to support better marketing investment decisions.

AI moves measurement upstream

Artificial Intelligence (AI) is primarily being used in measurement to automate data collection, cleaning and normalisation before human interpretation. It can also significantly increase the frequency of testing and modelling for advertisers.

AI promises to move marketing measurement upstream, from a reporting output into ‘decision system’ that supports more dynamic planning and optimisation.

Marketers are rightfully excited about its potential. However, without rigorous, independent validation, AI-driven measurement risks becoming a black box for budget allocation, producing outputs that may appear credible but are not transparent or reliably grounded in true causal signals.

The rise of creative intelligence

Creative quality is a key driver of advertising effectiveness, yet it remains undervalued and undermeasured by marketers making it harder to justify investment. This is changing thanks to advances in AI and machine learning.

Marketers are building creative intelligence capabilities, an integrated system that allows them to measure and optimise creative at scale. This enables them to forecast asset performance ahead of launch, continuously optimise creative assets in real time for engagement and effectiveness, and measure the true impact of creative on commercial outcomes.

However, creative intelligence faces several barriers to adoption, such as poor data quality and a lack of resources. It also demands a closer integration across people, processes and technology – particularly creative and media.

Marketers are advised to unify disciplines and workflows so creative and media work as one operating system. Investing in platforms that support end-to-end creative activation, optimisation, and measurement will be essential. Piloting is expected to begin with social channels, where creative data is easily accessible and closely linked to performance.

The Future of Measurement 2026 report is available to WARC subscribers. A WARC podcast will be available from 12 May.

The insights for The Future of Measurement report are based on a combination of exclusive data from WARC and external research studies and reports. It is part of WARC Strategy’s Evolution of Marketing, series of in-depth forward-looking reports on the marketing discipline through evidence-based insights and emerging trends, technologies, and other drivers of change.

 

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Events

Enlit Africa 2026 keynote programme tackles Artificial Intelligence (AI) reality, grid constraints and the energy–water nexus

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Taking place on 19–21 May 2026 at the Cape Town International Convention Centre (CTICC), Enlit Africa convenes stakeholders from across the electricity value chain and the water ecosystem

CAPE TOWN, South Africa, May 7, 2026/APO Group/ –Enlit Africa 2026 returns to Cape Town with a focused opening sequence built for decision-makers who need practical clarity, not theory: an early-morning investment-led breakfast followed by two keynote anchors that tackle delivery realities in Africa’s power, energy and water systems.

 

Taking place on 19–21 May 2026 at the Cape Town International Convention Centre (CTICC), Enlit Africa convenes stakeholders from across the electricity value chain and the water ecosystem. The programme is anchored by the 2026 theme: Compounding impact: small changes, outsized outcomes – a deliberate focus on the operational decisions, governance shifts and financing mechanisms that translate intent into measurable system performance.

19 May: Project & Investment Network Business Breakfast (07:00–09:30)

The week starts with the Project & Investment Network Business Breakfast, featuring keynote commentary from Bruce Whitfield followed by a fireside chat between Bruce Whitfield and Goolam Ballim (Chief Economist and Head of Research, Standard Bank Group).

The breakfast is designed for participants focused on bankability, procurement confidence and the practical steps that move projects from intent to execution. It unpacks what financiers are actually pricing, what evidence strengthens confidence in delivery, which behaviours and signals measurably improve fundability and why Africa is more geopolitically relevant than ever before.

19 May: Keynote 1 – Africa in the AI Age (10:30–12:55)

The first keynote anchor, Africa in the AI Age, is hosted by Enkromelle Andrew (Master of Ceremonies) and opens with a welcome from Chanelle Hingston (Group Director, Power, Energy & Water, VUKA Group).

A ministerial address by the Honourable Dr. Kgosientsho Ramokgopa, Minister of Electricity and Energy is followed by a focus on digital power, storage and AI, with a keynote contribution from David Sun (Vice President and CEO of Electric Power Digitalisation Business, Huawei).

The keynote then moves into a panel discussion on the role of AI and digital technologies in Africa’s energy evolution, with panellists including Carol Koech (CEO, GEAPP). The morning concludes with an in-conversation session moderated by James Mackay (CEO, Energy Council of South Africa) with senior business leaders including Dan Marokane (Group Chief Executive, Eskom), and leaders in industry.

20 May: Keynote 2 – How coordinated energy and water planning could change African resilience (09:30–12:00)

The second keynote anchor turns to a reality shaping resilience across the continent: energy security and water security are increasingly inseparable but planning and funding remain fragmented.

Under the guidance of MC Enkromelle Andrew, the session includes a perspective on the water–energy nexus from Sabine Dall’Omo (CEO, Siemens South Africa which convenes a high-level panel on taking water–energy coordination beyond theory, with panellists including Darshana Myronidis (Global Group Director of Sustainability, Virgin Group), Deerosh Maharaj (Executive Head: Energy, Infrastructure & Mining, Standard Bank Business & Commercial Banking), Sabine Dall’Omo (CEO, Siemens South Africa), and JP van der Merwe (Chief Foreign Direct Investment Officer, Wesgro).

Across the Business Breakfast and both keynote anchors, Enlit Africa 2026 is designed to deliver high-signal discussions focused on delivery, governance and the actions that improve system outcomes at pace.

Enlit Africa, created by VUKA Group, will take place on 19–21 May 2026 at the CTICC in Cape Town, South Africa. The full programme and registration information are available at: www.Enlit-Africa.com

Distributed by APO Group on behalf of VUKA Group.

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