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Unified communication and collaboration trends for 2023 (By David Meintjes)

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Omni channel communication

Omni channel communications, as predicted for the past few years, has seen rapid uptake, with businesses using websites and social media channels alongside email and audio

CAPE TOWN, South Africa, January 16, 2023/APO Group/ — 

By David Meintjes, CEO of Telviva (www.Telviva.co.za)

As businesses continue evolving to meet changing customer behaviour, the uptake and investment in cloud unified communications platforms and tools will continue to soar. Businesses are increasingly realising that they must meet customers at a time and digital channel of their choosing, which leads to increased adoption of fully fledged Omni Channel solutions (https://bit.ly/3IRq9hI). This adoption augments two core strategies in most businesses, firstly in enhancing a customer intimacy strategy and extending the lifetime value of a customer and secondly in operational efficiency which enables greater automation and integration with underlying systems.

Microsoft Teams has bedded down as a de facto internal communications tool and video conferencing as the external leg but are well behind with phone deployments. According to BMI research, only one in 25 South African Teams users make use of the phone system. This is mostly due to a higher cost than alternatives as well as a lower feature set. 

Trends that gained the most momentum in 2022

  • There was an increased reliance and need to invest in cloud security. This trend will not slow down, as high-profile breaches make cloud security one of the most important considerations for all businesses.
  • CRM platforms have evolved into fully fledged ERP solutions, with two of the most obvious examples being Salesforce and Zoho. This means that cloud-native systems such as these are going head-to-head with legacy ERP systems such as SAP and Oracle. The main driver of this is that reliance on legacy becomes a handbrake on organisations in that their time to change is too slow for the ever-evolving environment.
  • Omni channel communications, as predicted for the past few years, has seen rapid uptake, with businesses using websites and social media channels alongside email and audio (https://bit.ly/3WemQUN)
  • What started as remote working during the pandemic has shifted into “work from anywhere”. A Steelcase survey found that 87% of employees around the world prefer to work from home for one day a week. Businesses need to plan with this in mind.
  • While automation has long been touted as the biggest trend, it has seen somewhat lacklustre uptake. This is not through any disinterest or a lack of desire, but has everything to do with the underlying infrastructure and systems it relies on not being ready to support automation fully.

Looking ahead – trends for 2023

  • Voice-activated shopping to change the game

Voice-activated shopping has enjoyed huge global growth. Last year, it was expected that its value would increase from $5-billion to a staggering $19,4-billion by next year. Any business that is planning an ecommerce strategy and overlooking this will clearly be missing out on a massive opportunity. Remember, customers want to engage when and where they choose, and voice-activated shopping means they can search for, and buy, products while on the move or performing another task.

Retailers that have kiosks or showrooms in retail centres may well look at installing voice-activated systems for walk-in customers so they don’t have to wait to be helped by a person, or interact with touchscreens in the aftermath of Covid-19. For the ever-digital savvy shopper, this is an appealing channel.

  • Social buying to reach younger shoppers

This trend has been building momentum and is expected to speed up rapidly in the coming year. This is where shoppers can buy through a brand’s own website or through social platforms themselves. Live stream shopping is an interesting trend that is gaining momentum around the world and businesses should consider spending more time investigating and including social buying in their ecommerce strategies.

  • Demand for asynchronous communication to surge

Demand for Asynchronous communication will continue to increase. If we cast our minds back to when we only had email as a means of text communication with customers, it was acceptable to reply the following day. The text generation has ended this. Today, the first five minutes are crucial. If you fail to respond within those golden five minutes, there is a 90% drop-off of engagement. This need to strike while the iron is hot has opened the window for asynchronous communication systems with the ability to respond almost immediately.

  • Silos to fall faster

As noted for 2022, the move of cloud-native CRM systems into fully-fledged ERP solutions is changing the landscape. This may not be the case for some industries, such as manufacturing, but definitely is the case in businesses relying on customer engagement. The cloud-native solutions will replace traditional legacy ERP systems at an increasing pace.

  • Security security security

As noted for 2022, 2023 is no different in that cloud security will continue to be one of the biggest priorities for businesses (https://bit.ly/3WfX0Qd). Cyber criminals and high-profile breaches will keep all providers on their toes to improve and invest in security solutions. Equally, compliance will continue to attract attention due to the large amount of data being harvested. As it stands, there are clear regulations protecting consumers on some channels but not on others.

The regulation will continue to play catch up.

  • A rush to omni channel to meet changing buying behaviours

Omni channel platforms are going to become more sought after as businesses race to keep up with their ever-evolving customers. Omni channel solutions aren’t just for selling, but are crucial in information gathering in the lead-up to the buying decision. This necessitates the seamless integration of email, chat, voice, social media, and more. 2023 will see increased reliance on integrated systems that can interoperate with other cloud solutions.

  • Increased engagement via website

As this new era of communications comes fully into effect, the future uses of API integrations are becoming more clear. Many businesses are embedding pivotal unified communication features in their websites (https://bit.ly/3XbOV05) and applications. API integrations to unified communications will become more sophisticated throughout 2023 and beyond, and will expand as time progresses.

  • Rise of the machines? Not yet

Both the process and automation layers of robot process automation (RPA) will become more integrated with other technologies as end-users and RPA vendors look to build on the basic capabilities of RPA software. The concept of the digital assistant will continue evolving, whether in the form of virtual assistance or actual physical assistants, as seen in restaurants in Japan and other areas, for example. The key here, as mentioned previously, is that this technology relies heavily on the underlying systems.

Machine learning and AI-powered technology has given chatbots greater power than ever before. Currently, it is estimated that chatbots could handle up to 69% of chats from start to finish, but if businesses want to exploit this then they need to ensure that their underlying operation support systems and business support systems can support machine learning and artificial intelligence capabilities. The poor use/deployment of chatbots remains an obstacle to full scale adoption.

Distributed by APO Group on behalf of Telviva.

Business

Afreximbank Launches Inaugural Accelerator Programme Cohort to Scale Africa’s Digital Trade Ecosystem

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Afreximbank

The programme underscores Afreximbank’s growing role as a catalyst for Africa’s trade and innovation ecosystem, providing a structured platform to identify and scale high-impact ventures

Afreximbank is proud to be a partner, an enabler and a committed stakeholder in the success of the next generation of African trade champions

CAIRO, Egypt, March 26, 2026/APO Group/ –African Export-Import Bank (Afreximbank) (www.Afreximbank.com) has officially launched the inaugural cohort of its “Afreximbank Accelerator Programme,” bringing together eight high-potential startups from across Africa and the diaspora for an intensive kick-off week taking place in Cairo from 23-27 March 2026.

 

Selected from a highly competitive pool of over 1,600 applications, the cohort represents some of the most promising ventures building digital infrastructure for intra-African trade from across the continent. These startups operate across key sectors including cross-border payments, digital logistics, agri-export platforms, AI-powered enterprise solutions, supply chain finance and diaspora investment mobilisation.

Participating in the cohort are the startups Fincart.io of Egypt; OnePort 365, which operates in Nigeria, Ghana and Kenya; Timon, a pan-African entity active in 15 countries; Zowasel, also active in Nigeria, Kenya and Tanzania; Gebeya, which is both Ethiopian and pan-African; Fluna, also a pan-African startup active in 10 countries; Capsa Technologies of Nigeria; and Daba Finance whose operations cover Francophone Africa.

Under the programme, which has been conceptualised, designed, and operated by Afreximbank, qualifying startups will be supported with investment of up to US$250,000, subject to standard investment criteria and due diligence, complemented by mentorship, market access, and strategic partnerships designed to accelerate their expansion across Africa.

The Cairo kick-off week, that commenced at Afreximbank’s headquarters on March 24, 2026 features a series of high-level engagements with the Bank’s leadership, industry experts, mentors and ecosystem partners. The week will culminate in an exclusive Social Mixer at the Grand Egyptian Museum, symbolically linking Africa’s rich heritage with its rapidly evolving innovation future.

Driving Africa’s Digital Trade Future

Speaking during the kickoff meeting, Mr. Haytham Elmaayergi, Executive Vice President, Global Trade Bank at Afreximbank, highlighted the significance of the event: “Today, we move from promise to execution, because we understand a fundamental truth: trade does not happen within the pages of policy documents. Trade happens through businesses. It happens through entrepreneurs. It happens through builders. What excites me the most about this cohort is not only who you are, but what you represent. You are building the digital rails that will define how Africa trades in the 21st century.”

He added: “This Accelerator Programme is part of a much broader ambition: an Africa where start-ups scale across the continent as a matter of course, where businesses trade seamlessly across borders, and where the continent operates as a truly integrated economic force.  Afreximbank is proud to be a partner, an enabler and a committed stakeholder in the success of the next generation of African trade champions.”

In addition to the core sessions, the eight startups met with Afreximbank President, Dr. George Elombi and the senior leadership team for expert-led briefings on a variety of topics.

The Accelerator Programme offers a differentiated value proposition by combining:

  • Direct access to Afreximbank’s pan-African network of governments, financial institutions, corporates, and trade partners
  • Market access and deal facilitation opportunities across key African trade corridors
  • Regulatory and policy guidance, leveraging the Bank’s relationships with central banks and regulators
  • Integration pathways into the Bank’s digital trade ecosystem, including the Africa Trade Gateway (ATG) and the Pan-African Payments and Settlement System (PAPSS)

This approach positions Afreximbank as a strategic enabler of cross-border trade and continental scale, helping startups navigate licensing, compliance and market entry across multiple jurisdictions. Beyond this, the Bank plays a central role in shaping Africa’s digital trade ecosystem, combining market access, partnerships, and infrastructure to support the growth of scalable, continent-wide solutions.

The programme underscores Afreximbank’s growing role as a catalyst for Africa’s trade and innovation ecosystem, providing a structured platform to identify and scale high-impact ventures. Through this initiative, the Bank is actively enabling the development of the digital infrastructure underpinning the implementation of the African Continental Free Trade Area (AfCFTA) agreement, positioning itself at the forefront of efforts to drive intra-African trade, market integration and economic transformation across the continent.

Collectively, the eight start-ups operate across more than 15 African countries, spanning key trade corridors in West, East, North and Southern Africa. Their traction highlights the scale and potential of African innovation. Fluna has facilitated more than US$50 million in trade across 10 countries. Capsa has processed over NGN70 billion in supply chain finance. OnePort 365 connects the Nigeria-Ghana-Kenya trade corridors. Timon supports payments in 15 countries, with plans to expand to 40 countries, and Zowasel has connected more than 4,000 verified cooperatives and agribusinesses.

Together, these ventures are building the digital rails for intra-African trade, accelerating the implementation of the AfCFTA and unlocking new pathways for economic integration across the continent and the wider Global Africa network.

Distributed by APO Group on behalf of Afreximbank.

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Energy

ESI Africa 2026 Finance & Investment Insights: Charting the Path to Africa’s $4.2 Trillion Infrastructure and Energy Opportunity

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Investment

The report, Finance & Investment Industry Insights Volume 1 2026, provides a strategic roadmap for investors, utilities, and policymakers navigating funding of the continent’s infrastructure landscape

CAPE TOWN, South Africa, March 26, 2026/APO Group/ –ESI Africa releases the definitive 2026 Finance & Investment Industry Insights Volume to navigate Africa’s infrastructure transition and South Africa’s R4.2 trillion funding gap.

The report, Finance & Investment Industry Insights Volume 1 2026, provides a strategic roadmap for investors, utilities, and policymakers navigating funding of the continent’s infrastructure landscape.

As African economies face macroeconomic stress from global geopolitical volatility and rising energy prices, the need for structural investment is now more urgent than ever.

The publication arrives at a critical juncture, specifically addressing the R3.6 trillion to R4.2 trillion funding gap South Africa must bridge to achieve energy security and Net-Zero commitments by 2050.

“From the analysis in this Volume, there is no doubt that South Africa faces a critical capital ‘hump’ between 2025 and 2030,” notes Nicolette Pombo-van Zyl, Editor-in-Chief.

“Success here depends less on the global availability of money and more on the country’s internal ability to implement regulatory efficiency. However, regardless of closing the funding gap, end users must prepare themselves for higher electricity bills.”

Key Insights from Volume 1 2026:

From the analysis in this Volume, there is no doubt that South Africa faces a critical capital ‘hump’ between 2025 and 2030

Electricity market reform and tariffs
The volume provides a deep dive into how shifting to multi-market structures and wholesale trading is reshaping electricity bills. It explores the “tightrope” of achieving grid stability while moving toward cost-reflective tariffs, which in South Africa have already doubled in the last five years.

The evolution of sustainable finance
With the green debt market exceeding $800 billion globally, the publication distinguishes between “Green Finance,” for established solutions, and the emerging “Transition Finance” pillar for hard-to-abate sectors.

Carbon markets as an asset class
Driven by corporate net-zero commitments, the carbon credit market is projected to grow to nearly $24 billion by 2030. The magazine examines how “pricing the invisible” can make marginal projects bankable in emerging markets.

Venture capital & innovation
Despite an “AI shadow” that saw some non-specialist funds pivot away from energy, the report highlights the rise of “patient capital” and a 91% surge in venture debt value to $1.8 billion in 2025.

Critical minerals and “friend-shoring”
Following the 2026 Critical Minerals Ministerial in Washington, the report analyses how new tariffs and strategic supply-chain alliances are redrawing the map for African producers.

“The time of a single electricity provider is ending,” states the publication. “The new system is moving toward a market with more players, more pricing options, and clearer decisions about who pays and how.”

Next investable projects
The volume also features an Investable Project Pipeline, showcasing high-impact initiatives such as the 394,000-hectare Rubeho Mountains Carbon Project in Tanzania, forest restoration in Nigeria, and innovative mineshaft pumped hydro storage in South Africa.

“The common thread through all these insights is a move toward maturity. Whether it is through smarter revenue collection, more nuanced sustainable finance, or using minerals as leverage, Africa is increasingly positioning itself as a strategic, rather than just a reactive, player in the global energy transition,” says Pombo-van Zyl.

Finance & Investment Industry Insights, Volume 1 2026 is now available for download at https://apo-opa.co/4sCPZKi

Distributed by APO Group on behalf of VUKA Group.

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Energy

Delegations from Nigeria, Senegal, Zambia and Djibouti to Meet Investors at Invest in African Energy (IAE) 2026 in Paris

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Energy Capital

Senior delegations from Nigeria, Senegal, Djibouti and Zambia will attend IAE 2026 in Paris, offering investors insights into Africa’s growing oil, gas, power and renewable energy markets

PARIS, France, March 26, 2026/APO Group/ –With Africa’s energy landscape accelerating toward new frontiers in gas, power and renewables, the continent is drawing unprecedented investor attention. Senior delegations from Nigeria, Senegal, Djibouti and Zambia are confirmed to attend the Invest in African Energy (IAE) 2026 Forum in Paris, providing a unique platform for investors to engage directly with policymakers and project developers at a time of major energy expansion and infrastructure transition. Their participation highlights the continent’s drive to secure capital, scale domestic production and advance regional energy integration.

 

Nigeria: Gas Expansion and Export Growth
Nigeria’s energy sector continues to benefit from high-growth dynamics under the Petroleum Industry Act and its strategic pivot toward natural gas. The country’s Dangote Petroleum Refinery, with a 650,000-barrel-per-day capacity, reached full operation in February and has begun exports to countries including Ivory Coast, Ghana and Tanzania. Key infrastructure projects include the near-complete Ajaokuta-Kaduna-Kano gas pipeline and the Nigeria-Morocco Gas Pipeline. The 2025 Oil Licensing Round remains active, offering 50 blocks and attracting projected investment of $10 billion.

Senegal: Offshore Oil and LNG Growth
Senegal has achieved commercial production of offshore oil and LNG. The Sangomar field produced 36.1 million barrels in 2025, exceeding expectations, while the Greater Tortue Ahmeyim project’s Phase 1 delivered its first LNG cargo in April 2025. Senegal’s Karpowership LNG-to-power facility began supplying the domestic grid in mid-2025. Future developments include Sangomar Phase 2 and GTA Phase 2, alongside ongoing renewable energy projects under the Just Energy Transition Partnership.

Zambia: Diversifying Power Generation
Zambia is reducing reliance on hydropower, with solar, coal and petroleum projects scaling up. Notable initiatives include the $1.1 billion Ndola refinery, Chisamba and Itimpi II solar plants, and Maamba Collieries Phase II coal expansion. Reforms such as open access for independent power producers and fast-track approvals aim to unlock investment toward the government’s 10 GW generation capacity target by 2030.

Djibouti: Renewables and Regional Energy Hub
Djibouti imports most of its energy but is advancing renewable generation, including the 60 MW Ghoubet Wind Farm and the Grand Bara Solar Plant. Geothermal development at Lake Assal targets 50 MW of continuous power. Electrification currently covers roughly 65–70% of the population, with the government aiming for full access by 2030–2035. Djibouti also functions as a critical logistics hub for regional fossil fuel flows, particularly for Ethiopia.

The confirmed participation of these senior delegations reinforces the IAE 2026 Forum as a strategic platform for investors seeking verified, high-potential opportunities in Africa’s rapidly evolving energy sector, across oil, gas, power and renewable infrastructure. Their presence provides a direct line to key decision-makers and ongoing developments, offering insight into market dynamics, investment pipelines and regional energy growth.

IAE 2026 (www.Invest-Africa-Energy.com) is an exclusive forum designed to connect African energy markets with global investors, serving as a key platform for deal-making in the lead-up to African Energy Week. Scheduled for April 22–23, 2026, in Paris, the event will provide delegates with two days of in-depth engagement with industry experts, project developers, investors and policymakers. For more information, visit www.Invest-Africa-Energy.com. To sponsor or register as a delegate, please contact sales@energycapitalpower.com

Distributed by APO Group on behalf of Energy Capital & Power.

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