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Canon Central and North Africa Launches its First Call Centre in Egypt to Enhance the Customer Experience

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Canon Central

The Call Centre will serve as the central communication point for customers and will be the first telephone helpline service to be launched by Canon Central & North Africa

DUBAI, United Arab Emirates, August 10, 2023/APO Group/ — 

In alignment with the company’s, ‘Closer to Customer’ strategy aimed at strengthening and enhancing relationships with its customers, Canon (www.Canon-CNA.com) launches the first of its kind Contact Centre in Egypt; The Call Centre will serve as the central communication point for customers and will be the first telephone helpline service to be launched by Canon Central & North Africa; Customer support will be provided by highly skilled and experienced representatives.

Today, Canon Central and North Africa announced the launch of its ‘Canon Contact Centre’ in Egypt, which will commence operating on 10th Aug,2023. The centre is the first of its kind for Canon Central & North Africa and aligns with its ‘Closer to Customer’ strategy aimed at strengthening and enhancing relationships with its customers & partners making it easier to gain access to information on Canon’s brand, products, services, and channels.

Closer than Ever

Canon Contact Centre will elevate the overall customer experience by fostering seamless and efficient interactions, while also surpassing their expectations and fulfilling their demands. Serving as a seamless hub of information exchange, this centre ensures patrons receive enhanced reliability through adept and experienced representatives. Moreover, customers can expect swift query resolutions, thanks to the expert training that enables representatives to promptly identify and address their needs.

Customers can expect swift query resolutions, thanks to the expert training that enables representatives to promptly identify and address their needs

Not Just a Help Line, Rather a Point of Convergence

The feedback received from the Contact Centre will be diligently and effectively addressed, ensuring an enhanced product and service offering for our valued customers.

Embarking on a visionary journey, Canon sets forth with its one-of-a-kind Contact Centre in Egypt, resolutely echoing its ‘Closer to Customer’ strategy while paving the way for local talent’s growth. “This ground-breaking initiative eliminates any barriers that might distance the company from its valued customers,” says Somesh Adukia, Managing Director of Canon Central and North Africa. “This unprecedented endeavour offers a perfect combination of opportunities for both Canon’s existing network and the aspiring young population seeking employment in Egypt, setting it apart from any other African country.  The pride in starting this venture in Egypt is immeasurable. Positioned as the kingpin of communication, the Contact Centre promises the pinnacle of customer experience forging an unprecedented bond between Canon and its customers.”

“We find ourselves at a monumental juncture in our journey, as this project’s inception signifies a transformative milestone. Our resolute commitment is to deliver unparalleled experiences and unwavering support to every individual who chooses to partake in this expedition with us. The cutting-edge contact center redefines customer interaction, seamlessly weaving efficiency into every engagement and facilitating effortless access to a comprehensive repository of information spanning Canon’s diverse products, services, and channels. Anchored by the principles of sustainability and social responsibility, this initiative not only promises to usher in new dimensions of employment opportunities but also to nurture the skills of successful candidates. As we embark on this endeavour, our dedication remains steadfast—to craft a future in which excellence is fused with empowerment” says, Tushar Vaishnavi, Strategic Planning Director, Canon Central & North Africa.

The Canon Contact Centre is a testament to Canon’s commitment to excellence in customer service and satisfaction. In launching this initiative, Canon solidifies its position as a leader in customer-centric solutions, fostering stronger connections with its valued customers.

The Canon Contact Centre is currently exclusive only to Egypt.

Distributed by APO Group on behalf of Canon Central and North Africa (CCNA).

Events

As global power structures shift, Invest Africa convenes The Africa Debate 2026 to redefine partnership in a changing world

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Debate

The Africa Debate 2026 will provide a platform for this essential, era-defining discussion, convening leaders to explore how Africa and its partners can build more balanced, resilient and sustainable models of cooperation

LONDON, United Kingdom, February 5, 2026/APO Group/ –As African economies assert greater agency in a rapidly evolving global order, Invest Africa (www.InvestAfrica.com) is delighted to announce The Africa Debate 2026, its flagship investment forum, taking place at the historic Guildhall in London on 3 June 2026.

Now in its 12th year, The Africa Debate has established itself as London’s premier platform for African investment dialogue since launching in 2014, convening over 800 global decision-makers annually to shape the future of trade, finance, investment, and development across the continent.

Under the theme “Redefining Partnership: Navigating a World in Transition”, this year’s forum will focus on Africa’s response to global economic realignment with greater agency, ambition and economic sovereignty.

The Africa Debate puts Africa’s priorities at the centre of the conversation, moving beyond traditional narratives to focus on ownership, resilience and long-term value creation.

“Volatility is not new to Africa. What is changing is the opportunity to respond with greater agency and ambition,” says Invest Africa CEO Chantelé Carrington.

“This year’s edition of The Africa Debate asks how we strengthen economic sovereignty — from access to capital and investment to financial and industrial policy — so African economies can take greater ownership of their growth. Success will be defined by how effectively we turn disruption into leverage and partnership into shared value.”

The Africa Debate 2026 will provide a platform for this essential, era-defining discussion, convening leaders to explore how Africa and its partners can build more balanced, resilient and sustainable models of cooperation.

Key challenges driving the debate

Core focus areas for this year’s edition of The Africa Debate include:

This year’s edition of The Africa Debate asks how we strengthen economic sovereignty — from access to capital and investment to financial and industrial policy

Global Realignment & New Partnerships

How shifting geopolitical and economic power structures are reshaping Africa’s global partnerships, trade dynamics and investment landscape.

Financing Africa’s Future

The growing need to reform the global financial architecture, new approaches to development finance, as well as the strengthening of market access and financial resilience of African economies in a changing global system.

Strategic Value Chains

Moving beyond primary exports to build local value chains in critical minerals for the green economy. Also addressing Africa’s energy access gap and mobilising investment in renewable and transitional energy systems.

Digital Transformation & Technology

Unlocking growth in fintech, AI and digital infrastructure to drive productivity, inclusion, and the next phase of Africa’s economic transformation.

The Africa Debate 2026 offers a unique platform for high-level dialogue, deal-making, and strategic engagement. Attendees will gain actionable insights from leading policymakers, investors and business leaders shaping Africa’s economic future, while building strategic partnerships that define the continent’s next growth phase.

Registration is now open (http://apo-opa.co/46b19gj).

Distributed by APO Group on behalf of Invest Africa.

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Business

Zion Adeoye terminated as Chief Executive Officer (CEO) of CLG due to serious personal and professional conduct violations

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CLG

After a thorough internal and external investigation, along with a disciplinary hearing chaired by Sbongiseni Dube, CLG (https://CLGglobal.com) has made the decision to terminate Zion Adeoye due to serious personal and professional conduct violations. This process adhered to the Code of Good Practice of the Labour Relations Act, ensuring fairness, transparency, and compliance with South African law.

Mr. Adeoye has been held accountable for several serious offenses, including:

  • Making malicious and defamatory statements against colleagues
  • Extortion
  • Intimidation
  • Fraud
  • Misuse of company funds
  • Theft and misappropriation of funds
  • Breach of fiduciary duty
  • Mismanagement

His actions are in direct contradiction to our firm’s core values. We do not approve of attorneys spending time in a Gentleman’s Club. CLG deeply regrets the impact this situation has had on our colleagues and continues to provide full support to those affected.

We want to express our gratitude to those who spoke up and to reassure everyone at the firm of our unwavering commitment to maintaining a respectful workplace. Misconduct of any kind is unacceptable and will be addressed decisively.

We recognize the seriousness of this matter and have referred it to the appropriate law enforcement, regulatory, and legal authorities in Nigeria, Mauritius, and South Africa. We kindly ask that the privacy of the third party involved be respected.

Distributed by APO Group on behalf of CLG.

 

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Business

The International Islamic Trade Finance Corporation (ITFC) Strengthens Partnership with the Republic of Djibouti through US$35 Million Financing Facility

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ITFC

This facility forms part of the US$600 million, three-year Framework Agreement signed in May 2023 between ITFC and the Republic of Djibouti, reflecting the strong and growing partnership between both parties

JEDDAH, Saudi Arabia, February 5, 2026/APO Group/ –The International Islamic Trade Finance Corporation (ITFC) (https://www.ITFC-IDB.org), a member of the Islamic Development Bank (IsDB) Group, has signed a US$35 million sovereign financing facility with the Republic of Djibouti to support the development of the country’s bunkering services sector and strengthen its position as a strategic regional maritime and trade hub.

The facility was signed at the ITFC Headquarters in Jeddah by Eng. Adeeb Yousuf Al-Aama, Chief Executive Officer of ITFC, and H.E. Ilyas Moussa Dawaleh, Minister of Economy and Finance in charge of Industry of the Republic of Djibouti.

The financing facility is expected to contribute to Djibouti’s economic growth and revenue diversification by reinforcing the competitiveness and attractiveness of the Djibouti Port as a “one-stop port” offering comprehensive vessel-related services. With Red Sea Bunkering (RSB) as the Executing Agency, the facility will support the procurement of refined petroleum products, thus boosting RSB’s bunkering operations, enhancing revenue diversification, and consolidating Djibouti’s role as a key logistics and trading hub in the Horn of Africa and the wider region.

We look forward to deepening this partnership, creating new opportunities, and leveraging collaborative programs to advance key sectors and drive sustainable economic growth

Commenting on the signing, Eng. Adeeb Yousuf Al-Aama, CEO of ITFC, stated:

“This financing reflects ITFC’s continued commitment to supporting Djibouti’s strategic development priorities, particularly in strengthening energy security, port competitiveness, and trade facilitation. We are proud to deepen our partnership with the Republic of Djibouti and contribute to sustainable economic growth and regional integration.”

H.E. Ilyas Moussa Dawaleh, Minister of Economy and Finance in charge of Industry of the Republic of Djibouti, commented: “Today’s signing marks an important milestone in the development of Djibouti’s bunkering services and reflects our strong and valued partnership with ITFC, particularly in the oil and gas sector. This collaboration supports our ambition to position Djibouti as a regional hub for integrated maritime and logistics services. We look forward to deepening this partnership, creating new opportunities, and leveraging collaborative programs to advance key sectors and drive sustainable economic growth.”

This facility forms part of the US$600 million, three-year Framework Agreement signed in May 2023 between ITFC and the Republic of Djibouti, reflecting the strong and growing partnership between both parties.

Since its inception in 2008, ITFC and the Republic of Djibouti have maintained a strong partnership, with a total of US$1.8 billion approved primarily supporting the country’s energy sector and trade development objectives.

Distributed by APO Group on behalf of International Islamic Trade Finance Corporation (ITFC).

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