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Retail Tech | What to Expect in 2024

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Retail Tech

With technology constantly on the move, the retail industry has no choice but to adapt to keep pace and up to speed with the broader changing face of consumer expectations

JOHANNESBURG, South Africa, February 6, 2024/APO Group/ — 

Once upon a time (literally like last week!) a shopper popped in for a quick pre-holiday shop. Welcomed by a Bot that offered personalised suggestions based on previous purchases – a hassle free push to make their experience “more than”. Drawn into the clothing section, smart mirrors gave them the option to virtually try on different outfits – mixing and matching, changing colours plus the  option to share their looks with friends for their opinions. Casually tapping their smartphone at the automated checkout, the cherry on top. Engaging, accessible and valuable – offering an experience based on their unique preferences and habits.

Mike Smollan, Chief Growth Officer at Smollan gives a high level of how tech partnered and reshaped the retail industry last year and where we are headed in 2024.

With technology constantly on the move, the retail industry has no choice but to adapt to keep pace and up to speed with the broader changing face of consumer expectations. In 2023, this included advancements in AI, AR, contactless payments, data analytics, and omni-channel integration and the convenience of shopping from anywhere, at any time. Add to the mix on the one hand hyper personalisation and, on the other the reality of growing supply chain complexities. Retailers and brand owners that capitalise on these trends and meet the challenges head on, can unlock enhanced opportunities for growth, putting them ahead in an increasingly competitive market. The complexity of which is seen not as a single innovation but a broader network of advancements that shape the future.

Admittedly, easier said than done yet an iconic chapter in retail history that cannot be ignored. According to www.N-iX.com, investments in retail technology soared to an impressive $109Bn in 2021 alone. Further entrenching the competitivity of it all, McKinsey reported that omnichannel customers spend 1.7 times more than single-channel shoppers. In addition, a recent Forbes article highlighted the fact that the narrative isn’t that the retail industry needs to adopt technology; it’s that as a whole retailers and brand owners are becoming technology companies. Where the shift is not merely operational but cultural, requiring continuous learning and adaptability in the face of change. A future both from a customer facing perspective and also within organisations, where technology acts as a bridge between the digital and physical words, creating a retail ecosystem that is efficient, personal and above all, inclusive.

At a glance, from the ‘first month refreshed vantage point’ that a new year offers, in terms of emerging tech trends that will disrupt the retail space as we settle into 2024, according to www.Retail.com include – driverless deliveries by robots and drones; a combination of IoT, AI and ML (a subset of AI that involves training machines to learn from data and make predictions or decisions) powered solutions to control supply chain and inventory management processes; re-platforming faster, safer and convenient ways of making payment such UPI payments and contactless cards; personalised product offerings using tech like ML and data analytics and, further enhancing hybrid and omnichannel customer journeys.

Looking ahead in terms of physical stores, new technologies will shape the store of the future. As detailed by www.ThalesGroup.com this includes – image recognition where for example you walk into a café and your preferred order is filled just by scanning your face; phygital retail services such as click and collect; AR and VR helping customers visualise products when tried on; push notifications as customers walk into a store highlighting deals on favourite products; automated stock replenishment and, cashier less shops.

Closer to home, practicalities force adaptation and innovation, the most obvious being the continued battle that is loadshedding. Over and above that, Head of engineering at redPanda, Neil Coetzee writing for www.BizCommunity.com said that while technology will power great innovation it needs to be ambient and ready to enrich an experience, as opposed to being explicit and in one’s face. Furthermore, he gave a nod to the great deal of local innovation in South Africa (SA), with our long history of leapfrogging entire generations of technology out of circumstance and necessity. At the other end of the scale he cautioned against ‘catchphrase fatigue’ in the market, the likes of AI and RFID, with many businesses looking the other way instead of bringing workable solutions to the table.

That said, technology in retail is revolutionising shopping in SA as retailers and brand owners invest in the future where convenience, efficiency and personalisation hits the sweet spot all round.

Distributed by APO Group on behalf of Smollan.

Business

South Africa’s Multi-Billion-Dollar Energy Transition Pipeline Takes Shape Ahead of African Energy Week (AEW) 2026

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From LNG terminals and renewable energy corridors to hydrogen hubs and storage solutions, African Energy Week’s “Invest in South Africa” session will highlight the opportunities driving the country’s transition toward a more diversified and resilient energy future

CAPE TOWN, South Africa, August 11, 2026/APO Group/ –South Africa is undergoing one of the most significant transformations in its energy sector, as the country works to diversify its power mix, reduce reliance on coal and develop a more integrated energy system capable of supporting long-term economic growth. Combining electricity, natural gas, liquid fuels, hydrogen and energy storage, this evolving model is creating new opportunities for infrastructure development, industrial investment and public-private partnerships.

These developments will be explored during the “Invest in South Africa: Developing Integrated Energy Systems for an Inclusive and Resilient Energy Future” session at African Energy Week (AEW) 2026, where policymakers, investors and industry leaders will assess the commercial strategies, policy frameworks and financing models required to build a more flexible and diversified energy system.

The discussion comes as South Africa continues implementing its Just Energy Transition Partnership, a landmark initiative launched in 2021 that has mobilized an initial $8.5 billion commitment from international partners to support the country’s transition through investments in renewable energy, grid infrastructure, electric vehicles and green hydrogen. The program has since expanded discussions around blended finance mechanisms and private sector participation to accelerate project deployment.

South Africa’s energy transition represents one of the continent’s most significant investment opportunities

While renewable energy remains central to South Africa’s future power mix, gas infrastructure is expected to play an important role in providing flexibility as the country integrates increasing volumes of intermittent wind and solar power. The government’s Gas Master Plan and emerging gas policy framework aim to support the development of a domestic gas market while enabling new infrastructure investments.

Several major gas infrastructure projects are advancing as part of this strategy. At Richards Bay, the proposed Zululand Energy Terminal is being developed as South Africa’s first LNG import terminal and is expected to support Eskom’s planned 3,000 MW gas-to-power program, strengthening energy security and grid flexibility. Meanwhile, the Ngqura LNG terminal development at the Coega Special Economic Zone is progressing as a strategic gas import and regasification hub designed to support industrial users, independent power producers and future gas-to-power capacity. Together, these projects could establish critical infrastructure for South Africa’s emerging gas market while supporting industrial growth and the transition toward a more diversified energy system.

At the same time, the country is positioning itself as a potential global player in green hydrogen. Projects such as Sasol’s Boegoebaai green hydrogen development in the Northern Cape and the proposed Boegoebaai Special Economic Zone are targeting large-scale renewable-powered hydrogen production, with ambitions to develop export opportunities and create new industrial value chains.

The “Invest in South Africa” session will examine how the country can integrate gas, renewables, hydrogen and storage into a resilient energy system while managing the transition away from coal. Discussions will focus on investment pathways, infrastructure priorities and the partnerships required to deliver reliable power and inclusive economic growth.

“South Africa’s energy transition represents one of the continent’s most significant investment opportunities, but success will depend on building an energy system that delivers reliability, affordability and growth,” says NJ Ayuk, Executive Chairman of the African Energy Chamber. “By bringing together investors, policymakers and industry leaders, AEW 2026 will help advance the partnerships needed to transform South Africa’s energy ambitions into practical projects that benefit the economy.”

As South Africa reshapes its energy landscape, AEW 2026 will provide a platform for stakeholders to identify opportunities across gas, power, renewables, hydrogen and infrastructure – helping define the next chapter of the country’s energy future.

Distributed by APO Group on behalf of African Energy Chamber.

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Five ways Emirates is helping customers travel with greater confidence

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Customers travelling anywhere on the Emirates network receive one free date change on tickets booked from 2 April 2026, including journeys connecting through Dubai

DUBAI, United Arab Emirates, August 11, 2026/APO Group/ –From free date changes to industry-first comprehensive travel insurance, Emirates (www.Emirates.com) continues to give customers greater flexibility and more choice, as well as the ability to tailor their travel plans for more peace of mind, from booking to the moment they arrive at their destination.

Here are the latest measures at a glance:

1. Unlimited free date changes to Dubai

From 10 August 2026, customers travelling to Dubai can change their travel dates as many times as they need, free of charge, across every type of fare. Unlimited, free of charge changes run across Saver all the way through to Flex fares in Economy, and for Special, Saver and Flex fares in Business Class.*

Economy Flex Plus, Premium Economy, Business Flex Plus and First Class fares continue to remain fully flexible.

2. Refunds, at a fraction of the cost

Emirates has also substantially reduced refund fees on flights to Dubai to US$50 on Saver fares and US$25 on Flex fares in Economy. In Business Class, refund fees will be US$50 on Special and Saver fares and US$25 on Flex fares.** Together with unlimited free date changes to Dubai, this latest measure means customers can adjust or step away from a booking with minimal penalties, whatever their circumstances.

3. A free date change anywhere across the network

Customers travelling anywhere on the Emirates network receive one free date change on tickets booked from 2 April 2026, including journeys connecting through Dubai. Customers can also hold a fare for 24 hours at no charge while they finalise their plans.*

4. Comprehensive Travel Cover

Emirates’ Comprehensive Travel Cover is an industry-first insurance product covering a range of scenarios, including added conflict cover with reimbursement of medical expenses up to US$25,000 and a free trip extension of up to 30 days. The cover is not restricted by government travel advice. Customers are also covered for trip cancellation, baggage delay and loss, in addition to unlimited worldwide medical expenses and emergency evacuation.

Available at an accessible premium and across 27 countries, the cover can be purchased at the time of booking on emirates.com or added to an existing booking through Manage Booking.

Where flights are disrupted, Emirates will support with accommodation directly for impacted customers. Where onward connections on other airlines are affected, or Emirates services are unavailable, customers are rebooked to their destination at no additional cost, including where cancellations are caused by airspace disruptions.

5. More flexibility and savings for Emirates Skywards members

Emirates Skywards members can get more from their journeys, with greater flexibility, more opportunities to progress their tier and additional savings when using their Miles.

Until 31 August 2026, members can benefit from:

  • 20% fewer Tier Miles required to reach Silver, Gold and Platinum status.
  • 20% bonus Tier Miles on Emirates and flydubai flights.
  • More savings with Cash+Miles, with a special rate of 2,000 Miles = USD 30, instead of the usual USD 15, when using Miles towards Emirates or flydubai flights, excess baggage, lounge access and seat selection.

For more information, visit www.Emirates.com.


* An applicable fare difference may apply.

** No show fees remain unchanged.

 

Distributed by APO Group on behalf of The Emirates Group.

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Energy

Sonangol’s Sebastião Gaspar Martins Joins Angola Oil & Gas (AOG) 2026 as Angola’s Hydrocarbon Strategy Takes Shape

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As Angola’s national oil company expands its position across upstream production, refining and infrastructure, Sonangol Chairman Sebastião Gaspar Martins will join AOG 2026 to discuss the company’s role in driving the country’s next phase of investment

LUANDA, Angola, August 11, 2026/APO Group/ –Sebastião Gaspar Martins, Chairman of the Board of Angola’s national oil company (NOC), Sonangol, will speak at the Angola Oil & Gas (AOG) 2026 Conference & Exhibition, taking place in Luanda on September 9-10, with a pre-conference day on September 8. Martins joins the conference as Sonangol advances a portfolio of strategic projects spanning deepwater production, refining and petroleum infrastructure, reinforcing the company’s central role in Angola’s efforts to sustain oil output while strengthening domestic fuel security.

Sonangol is expanding its upstream portfolio through partnerships with leading international operators. In June 2026, the company joined Azule Energy (operator), Equinor and national concessionaire ANPG in reaching a final investment decision on the $5.1 billion Greater PAJ development in Blocks 31 and 31/21. Angola’s first integrated development spanning two blocks, the project will develop an estimated 252 million barrels of reserves through a new FPSO capable of producing 95,000 barrels per day (bpd), with first oil targeted for 2029.

Alongside operator TotalEnergies and Petronas, Sonangol is also advancing the Kaminho project, the first deepwater development in the Kwanza Basin. The project will monetize resources from the Cameia and Golfinho fields through an FPSO with a production capacity of 70,000 bpd, with first oil planned for 2028. In Angola’s shallow waters, Sonangol is leading an infill drilling campaign at Blocks 3/05 and 3/05A. Drilling of the Pacassa SW well is underway, with the Impala-2 development well scheduled to spud shortly thereafter.

Onshore, Sonangol is advancing exploration activities across several blocks. The company operates Blocks KON 11, 12 and 15 in the Kwanza Basin and holds interests in acreage in the Lower Congo Basin. In June 2026, its exploration and production strategy received a significant boost through a $2.65 billion financing package arranged by a syndicate of international lenders.

Sonangol is also playing a leading role in Angola’s downstream expansion. The first phase of the Cabinda Refinery was inaugurated in September 2025, marking an important step toward reducing the country’s dependence on imported petroleum products. The refinery has a planned processing capacity of 60,000 bpd, with Sonangol holding a 10% stake. Attention is also turning to the Lobito Refinery, where the company is engaging international financiers to close a $4.8 billion funding gap. Once completed, the 200,000-bpd facility will be Angola’s largest refinery, with its first phase scheduled to come online in 2027.

Against this backdrop, Martins’ participation at AOG 2026 comes as Sonangol accelerates investment across the upstream and downstream value chain. His participation will provide delegates with insight into the company’s strategic priorities while highlighting opportunities for collaboration with international operators, investors and financiers supporting Angola’s next phase of energy development.

Distributed by APO Group on behalf of Energy Capital & Power.

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